Technology Advisor for grand-opening restaurants.

Working with outstanding leaders from across Chick-Fil-A to provide operational support in Chick-Fil-A, Inc.-Owned Restaurants

• Managed School of Music resources and instruments and ensured all equipment was taken care of properly.• Followed and enforced rules, protocols, and procedures.• Oversaw distribution and time management of practice rooms.• Usher for School of Music Events.• Assisting students by providing information and resolving any problems.

• Promptly reported guest complaints or restaurant issues to a member of the management team.• Took the initiative to find extra tasks when scheduled duties were completed.• Maintained clear communication with both co-workers and management.• Created a positive guest experience.• Efficiently oversaw the current upkeep of the restaurant.• Developed the ability to work in a fast-paced environment while under pressure.

• Drove performance for delivering exceptional customer service, complaint resolution, & customer outcomes. • Regulated day-to-day store operations and maintained the staff by directing, training, and encouraging employees.• Effectively led and managed employees within the franchise. • Performed employee checkouts and counted cashier drawers at the end of each shift, managed the money.• Provided excellent customer service and obtained feedback to help make changes in store operations to provide an even better customer experience.

• Assisted customers by providing information and resolving any problems.• Created a positive guest experience.• Maintained a safe and friendly work environment. • Performed restaurant quality assessments. • Oversaw the current upkeep of the restaurant.• Maintained quality and quantity control of Chick-Fil-A’s resources.

• Worked in a fast-paced environment and was cross trained from front-of-house to back-of-house and kitchen.• Built customer loyalty through friendly interactions and memorizing regular customers’ orders.• Checked and restocked both the front and back of the store to ensure an efficient supply of food and drinks.• Cleaned and closed the working area and equipment regularly.• Developed and maintained positive working relationships with others to reach business goals.• Handled orders, preparations, and gave directions and recommendations to guests.• Maintained clean and orderly checkout areas and completed other general cleaning duties.