Joy Mann Email & Phone Number

United States

Atlanta, Georgia, United States

Technology Advisor for grand-opening restaurants.

United States

Working with outstanding leaders from across Chick-Fil-A to provide operational support in Chick-Fil-A, Inc.-Owned Restaurants

Fort Worth, Texas, United States

• Managed School of Music resources and instruments and ensured all equipment was taken care of properly.
• Followed and enforced rules, protocols, and procedures.
• Oversaw distribution and time management of practice rooms.
• Usher for School of Music Events.
• Assisting students by providing information and resolving any problems.

Orlando, Florida

• Promptly reported guest complaints or restaurant issues to a member of the management team.
• Took the initiative to find extra tasks when scheduled duties were completed.
• Maintained clear communication with both co-workers and management.
• Created a positive guest experience.
• Efficiently oversaw the current upkeep of the restaurant.
• Developed the ability to work in a fast-paced environment while under pressure.

Tupelo, Mississippi

• Drove performance for delivering exceptional customer service, complaint resolution, & customer outcomes.
• Regulated day-to-day store operations and maintained the staff by directing, training, and encouraging employees.
• Effectively led and managed employees within the franchise.
• Performed employee checkouts and counted cashier drawers at the end of each shift, managed the money.
• Provided excellent customer service and obtained feedback to help make changes in store operations to provide an even better customer experience.

Tupelo, Mississippi

• Assisted customers by providing information and resolving any problems.
• Created a positive guest experience.
• Maintained a safe and friendly work environment.
• Performed restaurant quality assessments.
• Oversaw the current upkeep of the restaurant.
• Maintained quality and quantity control of Chick-Fil-A’s resources.

Tupelo, Mississippi

• Worked in a fast-paced environment and was cross trained from front-of-house to back-of-house and kitchen.
• Built customer loyalty through friendly interactions and memorizing regular customers’ orders.
• Checked and restocked both the front and back of the store to ensure an efficient supply of food and drinks.
• Cleaned and closed the working area and equipment regularly.
• Developed and maintained positive working relationships with others to reach business goals.
• Handled orders, preparations, and gave directions and recommendations to guests.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.93

Activities and Societies: Delta Mu Delta, Dean’s List, Phi Theta Kappa, Chamber Choir

Associate'S Degree, Business Administration

Activities and Societies: Phi Theta Kappa, Dean’s List, President’s List of Scholars, Choir, Chamber Choir, Concert Choir

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0