I'm thrilled to have the opportunity to introduce myself to you and share on why I believe I'm a great fit for the role given to me.I'm a highly motivated individual with a passion for sales and customer engagement. I've honed my skills in active listening, enthusiasm, and engagement, all of which are crucial for generating appointments and delivering exceptional service.What excites me most about this opportunity is the chance to join a dynamic team within a well-respected organization. I'm confident that my energy, drive, and adaptability will enable me to make a valuable contribution and help drive the continued success of the organization.When I'm not working, I'm actively involved in farming, volunteer work and practicing Taekwondo.
Auto Edge Kenya Limited
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Customer Service RepresentativeAuto Edge Kenya Limited Jan 2020 - PresentNairobi County, KenyaHandling of Inbound and outbound calls, email, or social media.Maintain financial accounts by processing customer adjustments timely and professionally. Following up on client feedback and documenting the feedback.Timely preparation and sending of weekly reports that capture the number and nature of enquires received via email, phone, WhatsApp and walk-ins as well as client feedback report. Technical department report as well.Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety. Introduces customers to service and parts personnel, indicating shop location and hours of operation.
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Sales And Marketing RepresentativeGreenrays Energy Limited Jan 2012 - Dec 2020• Provide the planning and leadership to the Marketing Department by ensuring that the appropriate structures, systems, competencies and values are developed in order to meet and exceed the goals of the Marketing plan. • Human resources tasks include determining needs, hiring employees, overseeing assignment of employees and planning staff development• Ensured that the systems are in place whereby all Sales and Marketing staff including representatives are familiar with the provisions of ERC• Organize and direct sales and marketing strategy meetings on a regular basis whereby the strategy and promotion programs are reviewed. • Oversight of inventory, purchasing and monitoring supplies from our suppliers• Budgeting, controlling costs and keeping the organization on track financially.
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Assistant Project ManagerGreenrays Energy Limited Aug 2012 - Jul 2016Nairobi County, KenyaResponsible for undertaking pre-planning, pre-construction and construction phase services in connection with renewable developments and providing advice to wide range of stakeholders across the business.• The preparation and submission of various documentations including but not limited to:• Tenders• Technical documentation• Contract preparation and management• Planning condition discharging• Assist with managing the project plan, hosts kick off, and close out meetings for the project. • Assist with managing project required construction permits as a prerequisite for project inception. o Manage purchases of project related materials and equipment. o Maintains a full understanding of all contractual obligations for the project and documentation of variances. o Ensures that the overall terms of the main contract are passed on to the subcontracts.
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Sales RepresentativeDistell / Kwal Kenya Feb 2011 - Nov 2012Kenya• Achieving Sales Targets of the Premium Brands through Listing and Placement in the premium Bars and Restaurant. • Distribution and Forward shares • Full responsibility for all promotional activities of the Premium Brands • Building of long term customer/consumer relationships internally and externally • Relationship Management with different Premium outlets and Customers• Administration – Compiling sales reports and activities weekly and report them to the Direct Manager• Follow up on Listed Premium Products performance and forge way forward to competition.• Check on New opportunities for listing.• Perform administrative duties as needed by the Company e.g Golf Sponsorship with a certain Brand, Mentorship Programme on a particular Brand and Sampling and Tasting. . Identify new markets/potential customers, cold call to arrange meetings and work with them to develop appropriate packages.• Make accurate cost calculations, providing customers with quotations, negotiating the terms of agreement and closing sales. -
Procurement / Sales & Marketing ExecutiveGolf Shop Ltd Nov 2006 - Aug 2011Nairobi County, KenyaMonitor sales and ensure proper re-stocking to meet set business targets.• Ensured Customer Satisfaction.• In charge of leading and administering the Human Resource.• Ensured that budgets are maintained and documented for easy access by management and Sales personnel.• Establish reliable sources of supply for materials normally used in the production of company equipment and products.• Ensured that purchase order terms and conditions are in line with company policy and project requirements.• Ensured supplier compliance with the terms and conditions of company purchase orders.• Establish reliable sources of supply for materials normally used in the production of company equipment and products• Ensured that purchase order terms and conditions are in line with company policy and requirements.• Ensured that the terms and conditions of company purchase orders are adhered to by the suppliers.• Expedited material delivery each of the branch delivery requirements.• Document material and delivery status and make information available to the Directors• Establish acceptable payment terms
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Senior Marketing ExecutiveVilla Care Ltd Jan 2001 - Dec 2005Nairobi County, Kenya• General Marketing: e.g attending to inquiries relating to sales or rental of property.• Facilitated Sale deals and advised clients on the requirement.• Advised the Management on new strategies so as to increase productivity. -
Site Project ManagerVilla Care Ltd Oct 2001 - Apr 2005Prepared leases and negotiated leases and overseeing of the project on behalf of clients.• Renewed payments to the Local Councils for signage.• Managed sites by ensuring cleanliness and security of the premises.• Collected and prepared monthly income statements on behalf of the clients.
Joy Mukami Education Details
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Kenya Methodist UniversitySales, Distribution, And Marketing Operations, General -
Kenya Methodist UniversityCredit -
Oxbridge Institute NairobiCredit
Frequently Asked Questions about Joy Mukami
What company does Joy Mukami work for?
Joy Mukami works for Auto Edge Kenya Limited
What is Joy Mukami's role at the current company?
Joy Mukami's current role is Customer Service Representative/Sales Development Representative/Marketing - Seeking full-time Remote Jobs.
What schools did Joy Mukami attend?
Joy Mukami attended Kenya Methodist University, Kenya Methodist University, Oxbridge Institute Nairobi.
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