Joy Obiageli Email & Phone Number

• Conducts detailed requirements gathering through interviews and surveys, effectively capturing customer needs, preferences, and concerns.
• Identifying solutions for process flow enhancements.
• Leveraging the power of business intelligence tools like Power BI for data visualization for the rapid detection of performance gaps and empowering data-driven decision-making to support process improvements.

• Leveraged data analysis during peak and off-peak seasons to uncover sales trends and insights and drove informed decision-making for sales support asset management.
• Conducted comprehensive ROI analysis to evaluate process reengineering options for asset deployment, leading to the successful adoption of the First Time, Right Time (FTRT) approach.

• Orchestrated clear and effective stakeholder communications, fostered alignment and achieved outstanding project outcomes to achieve a 97% stakeholder satisfaction rating for progress updates.
• Served as a Subject Matter Expert, offering comprehensive guidance to stakeholders, empowering informed decision-making, and optimizing operational efficiency.
• Thrived in cross-functional collaboration, analyzing reports and relaying feedback to ensure a superior level of customer satisfaction.
• Provided leadership and expert coordination of daily activities for the Customer Support team, resulting in a 15% productivity boost within six months.

• Conducted customer feedback surveys to drive process enhancements and elevate customer support.
• Educated stakeholders and customers on process optimizations and product knowledge, boosting self-service efficiency by 20%.
• Excelled in cross-functional collaboration to streamline support workflows and proactively address customer concerns.

Bachelor Of Science - Bs, Second Class Honours Upper Division

Ontario College Graduate Certificate, International Business Management

Ontario College Graduate Certificate, Digital Health