• Currently working as a Manager Intelligent Shared Services – Workforce Command Centre (WCC), Global Operations, CX Functions Next Generation Customer Ops at Accenture Solutions Private Limited. I am responsible for the Demand management, Business Reporting and Governance, Capacity Planning, Forecasting and Volume projections. I am also responsible for client communications and on time delivery of the Projects, reports & assignments for our Internal and External stakeholders.• Responsible to address the below challenges as per Business requirement:o Operational improvemento Complex, Decentralized contact center environments.o Back Office and contact center alignment.o Customer service Quality.o Supports Cost Control.o Multiple Vendors and Locations.o Management Visibility.o Strategy and Consulting