Joy Strong Email and Phone Number

• Collaborate with leadership to assess and improve policies acrossorganization.• Resolve understaffing issues, disputes, employee terminations and disciplinary procedures.• Conduct Development programs for upcoming leaders across the district.• Educate and train leaders around D&I across the district• Perform employee relations investigations.• Conduct Accommodation Questionnaires.• Promote and enable necessary changes to align operations with strategic plans.• Achieve favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.• Identify HR training needs and conduct training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals across districts.• Increased opportunity Employee Engagement by 31% resolving disconnect on employee workforce matters.• Worked as effective leader while contributing to local and regional HR projects.

𝗞𝗘𝗬 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦:• Exemplified World-Class leadership and maintained company standards and protocols in all locations.• Facilitated, monthly and quarterly reviews to contribute to annual appraisals process.• Implemented operational strategies and effectively built customer loyalty by 15% and employee loyalty 28%.• Created, organized, and facilitated Development programs across multiple districts for upcoming leaders.• Member of the D&I leaders in the district.• Drove year-over-year business growth by 1300 bps while leading operations, strategic vision and long-range planning.• Enhanced operational efficiency and productivity by managing $58 million P&L.• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.• Developed effective business plans to align strategic decisions with long-term objectives.

𝗞𝗘𝗬 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦:• Reversed poor-performing store by revising systems, processes, training programs, and personnel.• Advanced store sales position, restructuring departments and modeling customer service techniques to employees.• Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

𝗞𝗘𝗬 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦:• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.• Greeted guests entering or exiting the store and upon approach to sales registers, answering questions and directing to product locations or store departments.

Traveled the world!!! Delivered world-class customer service.