Joy Todd Email & Phone Number

Melbourne, Fl, Us

Remote

In my most recent role, I handle partner agent applications, ensuring deadlinesare met and the process is completed successfully. I also edit and formatpartner agent profiles using photo editing techniques to ensure a professionalpresentation. I collaborate with the onboarding team and market specialists toimprove communication and streamline processes. Additionally, I identify andintroduce improvements that enhance the onboarding experience whilemaintaining high-quality standards throughout the organization.The values I have driven during this role include the following:- Directed the onboarding of over 50 partner agents concurrently, ensuring aseamless transition and strict compliance with program policies.- Led process improvement initiatives that enhanced the efficiency andstreamlined the onboarding experience for partner agents.- Handled first-level escalations, resolving issues related to referralagreements, survey audits, and partner program policies.- Collaborated with Broker Account Executives to accelerate the onboarding ofhigh-priority agents, facilitating their swift integration into thebrokerage network.- Provided exceptional customer service, maintaining a positive, professionalattitude, and boosting partner agent satisfaction levels.

Remote

As a Vendor Program Coordinator, I oversaw vendor relationships and onboardingprocesses for a multi-state title and settlement services company, ensuring smoothintegration into the company’s operational framework. I guided new vendors throughproprietary software, stressing the importance of timely progress reporting and thesubmission of essential documentation. I examined and resolved bottlenecks in vendorworkflows, maintaining a proactive approach to avoid service delays. As the primarysupport contact for vendor-related inquiries, I addressed process troubleshooting.I tracked the progression of vendor-referred work through meticulous daily reportreviews and streamlined internal team operations by assisting in training new staffand closely monitoring team capacity.The values I have driven during this role include the following:- Delivered onboarding experiences for external vendors, enabling them toeffectively utilize company software for progress reporting.- Identified and swiftly rectified workflow delays, boosting vendorperformance and elevating customer satisfaction.- Optimized team efficiency by leading the training and integration of newteam members into the company’s culture and processes.

Remote

During this role, I supervised appraisal review volume and directed the workflowwithin the appraisal reviewer queue. I facilitated the progression of appraisalorders by serving as the liaison between the underwriting and appraisal teams. Icollaborated with management to adjust appraisal guidelines in response to FEMAdeclareddisasters, ensuring compliance with state-specific regulations. I nurturedstrong cross-departmental relationships to ensure seamless operations. Additionally,I maintained detailed records of appraisal orders for residential purchases andactively contributed to daily and weekly strategic management meetings.The values I have driven during this role include the following:- Spearheaded a department-wide initiative to revolutionize communicationchannels, achieving a 20% increase in interdepartmental efficiency.- Optimized the appraisal process, cutting turnaround time by 15%.- Launched a cross-training program, enhancing team versatility andeliminating bottlenecks.- Formulated a disaster response strategy that safeguarded appraisalcontinuity during FEMA-declared events.- Built a network of reliable appraisal contacts, ensuring a steady flow oforders and timely completions.

United States

During this role, I connected buyers and sellers with licensed real estateprofessionals across North America, ensuring smooth transactions and high clientsatisfaction. I provided agents with detailed client information to support effectiveproperty sales, purchases, and rentals. I maintained an organized referral databaseand consistently followed up to ensure successful agent-client matches. I upheldcompany standards and contributed to the growth of the referral system throughstrategic lead generation and careful attention to detail.The values I have driven during this role include the following:- Connected multiple buyers with local agents, directly facilitating thecompletion of real estate transactions.- Developed a network of agents by leveraging online resources and tappinginto personal networks to generate high-quality leads.

Alpharetta, Georgia

During this role, I developed and implemented tailored marketing strategies to boostproperty visibility and attract prospective buyers. I conducted home valuations andcompetitive market analyses, offering clients guidance on pricing strategies. Iorganized property viewings and inspections, providing expert insights on real estatevalue and market trends. I expanded my client base by promoting real estate listingsthrough social media, open houses, and multiple listing services. Additionally, Iidentified and engaged target customer segments to create new business opportunities.The values I have driven during this role include the following:- Orchestrated the integration of SSO capabilities into Spring and legacysystems, strengthening security and enhancing user experience.- Directed the migration of applications to the OJP Secure Cloud Environment,ensuring secure and efficient ‘Lift-and-Shift’ transitions.- Designed a custom Selenium/TestNG automated testing framework, optimizingbackend and frontend testing processes.- Formulated OJP’s new search strategy, successfully completing the migrationin under two months and 15% below budget, adopted by over 70 websites.- Steered the Bureau of Justice Statistics application through Data CenterMigration, modernizing infrastructure and improving data accessibility.

Indianapolis, Indiana, United States

- Ensured functionality of communications systems including establishing data and voice networks, testing equipment, troubleshooting, and updating documentation. Managed vendor relationships. - Overhauled intranet system by gathering technical requirements and implementing efficiencies, completing project within 2 months to significantly reduce costs. - Identified and resolved issues with invoicing process through database audit, saving $18K monthly. - Provided technical support to internal clients who experienced hardware and software problems using technical support documentation, remote management tools, and Instruction