Joy W. Email & Phone Number

San Diego, California, United States

Team Lead and Senior Program Manager for the Assisted Acquisition Services Division of GSA, FAS. Responsible for the integration and management of strategic client portfolios. Perform complex analyses of customer needs and support the planning, development, implementation, and administration of client project work. Serve as a leader for Integrated Project.

San Diego, California, United States

Manage contractor supported acquisition projects for DOD and Civilian Agency Professional Services (PS) and Information Technology Services (ITS) using specialized experience and subject matter expertise.

San Diego, California, United States

• Multifunctional Operations management and program analyst (program/policy, contracts, and systems) in the San Francisco Regional Office (RO) working remotely from a San Diego-area office. I coordinated, led, and served.
• Regional Coordinator for Cooperative Disability Investigations (CDI) Units, including Contracting Officer's Technical Representative (COTR) for investigative services contracts with State/local law enforcement.
• Business Intelligence (BI)/Management Information (MI) analysis and reporting using Agency-wide BI/MI tools (currently migrating from Oracle EPM to Tableau and WebFocus).Additional responsibilities have included:
• Regional Coordinator for (State) Disability Determination Service (DDS) Video Service Delivery (VSD), including facilitating 36 agreements between state DDSs and federal Field Offices (FOs) for VSD disability hearings.
• Regional Professional Relations Coordinator, responsible for Consultative Examination (CE) oversight for all 16 state DDS locations in the Region’s four states, as well as in Guam/Pacific Islands.
• Regional lead for the SF Regional Quality Review application and for the Policy Feedback System (PFS), including reporting for regional management, enhancement/user requests, and issue resolution.

Baltimore, MD

• Technical specialist and lead for contract management in the Office of the Deputy Commissioner for Systems (ODCS) front office. I served as Government COTR for large/Agency-wide IT support services contracts.
• Successfully led program acquisition efforts, competition, and technical evaluation, for large/Agency-wide IT support services contract(s), under an aggressive timeline and without protest resulting in Agency’s first.
• As COTR/Alternate COTR for major contracts, administered over 50 task orders that spanned all eight Systems components as well as several components outside of Systems.
• Provided ad-hoc acquisition strategy assistance and advice to the Director, the Deputy Commissioner for Systems, and other executives, as well as others within all eight Systems components, and components outside of.
• Frequently collaborated with a wide range and variety of people throughout the Agency, at all levels including Sr./Executive Management; Office of Acquisitions and Grants (OAG) contracting personnel and management.

Baltimore, MD

• Founding member of the nonprofit Social Security Administration Headquarters Child Development Centers, Inc. Board of Directors (current board), selected by an SSA executive panel; served on previous board under the.
• Vice President, back-up and full alter-ego to Board President
• Chair, Fundraising Committee
• Member, RFP Committee and Proposal Evaluation Team

Baltimore, MD

• Operations Team Leader of seven analysts (six permanent GS-13 Program Analysts and one detailee) responsible for user functional requirements for the production disability systems used by SSA and the 54 State/territory.
• Team workload included business requirements and testing/troubleshooting in support of all five disability legacy systems, a number of internal-SSA disability-related systems, and dozens of specific cross-system.
• Worked closely with DDSs, all ten Regional Offices (ROs), disability legacy system providers, other Operations teams, many of the Office of Systems components, as well as many other SSA components (Quality, Policy.

Baltimore, MD

• Systems Team Leader of five GS-13 Project Officers/COTRs responsible for managing most of the Agency’s mainframe and distributed software maintenance contracts, some hardware maintenance contracts, and related IT.
• Team workload included over 115 purchase orders, contracts, Blanket Purchase Agreements (BPAs), and Enterprise License Agreements (ELAs) for distributed and mainframe software and hardware totaling over $120M with 15.
• Frequently collaborated with a wide range and variety of people throughout the Agency, at all levels including Sr./Executive Management, COTRs, OAG contracting personnel and management, DCS budget and acquisition.

Baltimore, MD

• I supported SSA Internet and disability systems application development in a number of roles, including Task Manager, Work Order Manager, Systems Analyst, Process Improvement Communications Officer, Process Improvement.
• As Task Manager supporting Internet application development, I managed a 19-person technical task with an annual budget of $2.6 million including (C/CGI, Java, COBOL, ColdFusion) software designers/developers.
• As Systems Analyst for disability legacy system software team, I analyzed and documented systems requirement and specifications, performed data mapping, created XML data exchange documentation, and represented the team.
• As the program Process Improvement Communications Officer, I supported Process Improvement activities for a 600+-person Capability Maturity Model (CMM) Level 3 organization, leading program-wide communications. In.
• I also served as Tech Writer and QA/QC specialist for Task Orders.

Gaithersburg, MD

• Sr. Project Manager and Lead Analyst in e-Business, Portal, and Content Management group of corporate IT department (at company headquarters); I supervised 12 technical staff.
• Managed corporate Intranet and Web project teams and processes from requirements (using RAD/JAD) through development, testing, implementation, and user training.
• Supervised the Intranet access control/security team and analyzed, researched, and developed security processes (access control, verification, expiration).
• Extensive internal client contact and communication at all levels and within all areas of the company, including headquarters (senior executive management), lines-of-business, and support departments; also coordinated.

Silver Spring, MD & Kansas City, KS

• Project Coordinator/Sr. Systems Analyst (Management Consulting) for Army contract in Silver Spring, MD.
• Supervised four front-end analysts and managed project work assignments; responsible for Army client database from data gathering through systems survey, database population, and database administration; extensive.
• Managed project related to the Web-enabled Oracle database; guided software specification development and performed requirements analysis for software components and reports.Data Analyst (Management Consulting) for EPA.
• Planned, managed, and executed project processes for data quality analysis and quality control within an Internet-based (Oracle) data warehouse linking environmental data from 14 different EPA databases.

Rock Island, IL

• Managed the (economic/demographic) Data Center for Bi-State Regional Commission (BSRC), 50 member governments, area Chambers of Commerce, and metropolitan Development Group.
• Served as the designated Census Bureau contact and coordinator for map and data update activities in preparation for the 2000 census for the BSRC region (five counties and 50+ municipalities); collaborated with.
• Supervised/conducted quarterly cost-of-living surveys for the Quad City metro area (IL-IA) for the American Chamber of Commerce Research Association (ACCRA) [now the Council for Community and Economic Research (C2ER)].
• Represented BSRC in meetings with State (IL/IA) governmental organizations and the U.S. Census Bureau.
• Analyzed and defined requirements for and fulfilled data and mapping requests for customers (BSRC member governments, other public/nonprofit organizations, the press, and the general public).- Created customized.
• Trained and assigned/supervised the work of the Data Services Planning Assistant and interns.

Bettendorf, IA

I assisted with Geographic Information Systems (GIS) mapping, scanning, and data preparation for mapping. (Paid internship, 10 hours/week.)(AKA Joy Ott, 1995-2013)

Ms, Management; Specialty Track Management Information Systems (Mis)

Paralegal Studies

Ba, German

Activities and Societies: Augustana Choir, Augustana Symphony Orchestra, Sigma Alpha IotaMinors: Economics, Geography*, Music * Geography.

Education record

Germanistic

Education record