Joy W. Email & Phone Number

San Diego, California, United States

Team Lead and Senior Program Manager for the Assisted Acquisition Services Division of GSA, FAS. Responsible for the integration and management of strategic client portfolios. Perform complex analyses of customer needs and support the planning, development, implementation, and administration of client project work. Serve as a leader for Integrated Project Teams (IPT). Lead a team of Assisted Acquisition Project Managers by providing guidance, support, and technical assistance. Develop strategies to improve organizational effectiveness through the development and implementation of SOP’s. Train, coach, mentor, and facilitate team building to accomplish all tasks. Utilize agile PM techniques to actively monitor project performance and assign duties accordingly.

San Diego, California, United States

Manage contractor supported acquisition projects for DOD and Civilian Agency Professional Services (PS) and Information Technology Services (ITS) using specialized experience and subject matter expertise.

San Diego, California, United States

Multifunctional Operations management and program analyst (program/policy, contracts, and systems) in the San Francisco Regional Office (RO) working remotely from a San Diego-area office. I coordinated, led, and served as expert for initiatives, program oversight, and projects in collaboration with other regional and headquarters staff and State and local government partners.• Regional Coordinator for Cooperative Disability Investigations (CDI) Units, including Contracting Officer's Technical Representative (COTR) for investigative services contracts with State/local law enforcement partners; RO contact and facilitator for each unit's Memorandum of Understanding (MOU), budget, purchasing, staffing, facilities, and any policy/program questions/issues.>> Received a Regional Commissioner Citation for excellence supporting the CDI Program.• Business Intelligence (BI)/Management Information (MI) analysis and reporting using Agency-wide BI/MI tools (currently migrating from Oracle EPM to Tableau and WebFocus).Additional responsibilities have included:• Regional Coordinator for (State) Disability Determination Service (DDS) Video Service Delivery (VSD), including facilitating 36 agreements between state DDSs and federal Field Offices (FOs) for VSD disability hearings.• Regional Professional Relations Coordinator, responsible for Consultative Examination (CE) oversight for all 16 state DDS locations in the Region’s four states, as well as in Guam/Pacific Islands.• Regional lead for the SF Regional Quality Review application and for the Policy Feedback System (PFS), including reporting for regional management, enhancement/user requests, and issue resolution.

Baltimore, Md

Technical specialist and lead for contract management in the Office of the Deputy Commissioner for Systems (ODCS) front office. I served as Government COTR for large/Agency-wide IT support services contracts.• Successfully led program acquisition efforts, competition, and technical evaluation, for large/Agency-wide IT support services contract(s), under an aggressive timeline and without protest resulting in Agency’s first multiple award program of four contracts with a maximum program value of $2.8 Billion.>> Received a Deputy Commissioner Citation for performance on the technical evaluation.• As COTR/Alternate COTR for major contracts, administered over 50 task orders that spanned all eight Systems components as well as several components outside of Systems.• Provided ad-hoc acquisition strategy assistance and advice to the Director, the Deputy Commissioner for Systems, and other executives, as well as others within all eight Systems components, and components outside of Systems (Operations, Communications, etc.).• Frequently collaborated with a wide range and variety of people throughout the Agency, at all levels including Sr./Executive Management; Office of Acquisitions and Grants (OAG) contracting personnel and management; Office of the Deputy Commissioner for Systems (ODCS) budget staff and acquisition staff; Office of the CIO management and IT investment management staff; users throughout and at all levels within the Agency; other Systems senior management; and numerous external vendor representatives and management.

Baltimore, Md

Founding member of the nonprofit Social Security Administration Headquarters Child Development Centers, Inc. Board of Directors (current board), selected by an SSA executive panel; served on previous board under the Employee Activities Association (EAA).As a Board member/Director I performed many roles, including:• Vice President, back-up and full alter-ego to Board President• Chair, Fundraising Committee• Member, RFP Committee and Proposal Evaluation Team

Baltimore, Md

Operations Team Leader of seven analysts (six permanent GS-13 Program Analysts and one detailee) responsible for user functional requirements for the production disability systems used by SSA and the 54 State/territory Disability Determination Services (DDSs).• Team workload included business requirements and testing/troubleshooting in support of all five disability legacy systems, a number of internal-SSA disability-related systems, and dozens of specific cross-system features/functions and special initiatives/workgroups.• Worked closely with DDSs, all ten Regional Offices (ROs), disability legacy system providers, other Operations teams, many of the Office of Systems components, as well as many other SSA components (Quality, Policy, etc.).

Baltimore, Md

Systems Team Leader of five GS-13 Project Officers/COTRs responsible for managing most of the Agency’s mainframe and distributed software maintenance contracts, some hardware maintenance contracts, and related IT support service contracts.• Team workload included over 115 purchase orders, contracts, Blanket Purchase Agreements (BPAs), and Enterprise License Agreements (ELAs) for distributed and mainframe software and hardware totaling over $120M with 15 greater than $1M.>> Received Associate Commissioner Citation for performance on the mainframe support team.• Frequently collaborated with a wide range and variety of people throughout the Agency, at all levels including Sr./Executive Management, COTRs, OAG contracting personnel and management, DCS budget and acquisition staff, OCIO staff and management, users throughout and at all levels within the Agency, Systems senior management, and vendor representatives and management.

Baltimore, Md

I supported SSA Internet and disability systems application development in a number of roles, including Task Manager, Work Order Manager, Systems Analyst, Process Improvement Communications Officer, Process Improvement Technical Area Representative, and Quality Assurance/Quality Control (QA/QC) Specialist. My primary role progressed from a Lead Systems Analyst to Work Order Manager to Task (Program) Manager supporting Internet Architecture and Benefits Software Divisions.• As Task Manager supporting Internet application development, I managed a 19-person technical task with an annual budget of $2.6 million including (C/CGI, Java, COBOL, ColdFusion) software designers/developers, analysts, work order managers, and a QA/QC specialist.• As Systems Analyst for disability legacy system software team, I analyzed and documented systems requirement and specifications, performed data mapping, created XML data exchange documentation, and represented the team in weekly Document Management Architecture (DMA) conference calls, as well as in the state DMA workgroup calls and meetings.• As the program Process Improvement Communications Officer, I supported Process Improvement activities for a 600+-person Capability Maturity Model (CMM) Level 3 organization, leading program-wide communications. In addition, I served as the organizational process group (OPG) representative for a 120-person technical area.• I also served as Tech Writer and QA/QC specialist for Task Orders.

Gaithersburg, Md

Sr. Project Manager and Lead Analyst in e-Business, Portal, and Content Management group of corporate IT department (at company headquarters); I supervised 12 technical staff.• Managed corporate Intranet and Web project teams and processes from requirements (using RAD/JAD) through development, testing, implementation, and user training.• Supervised the Intranet access control/security team and analyzed, researched, and developed security processes (access control, verification, expiration).• Extensive internal client contact and communication at all levels and within all areas of the company, including headquarters (senior executive management), lines-of-business, and support departments; also coordinated work of contracted external consultant.

Silver Spring, Md & Kansas City, Ks

Project Coordinator/Sr. Systems Analyst (Management Consulting) for Army contract in Silver Spring, MD.• Supervised four front-end analysts and managed project work assignments; responsible for Army client database from data gathering through systems survey, database population, and database administration; extensive client contact.Work Assignment Manager/Systems Analyst (Management Consulting) for Environmental Protection Agency (EPA) contract in Silver Spring, MD.• Managed project related to the Web-enabled Oracle database; guided software specification development and performed requirements analysis for software components and reports.Data Analyst (Management Consulting) for EPA contract in Kansas City, KS.• Planned, managed, and executed project processes for data quality analysis and quality control within an Internet-based (Oracle) data warehouse linking environmental data from 14 different EPA databases.

Rock Island, Il

• Managed the (economic/demographic) Data Center for Bi-State Regional Commission (BSRC), 50 member governments, area Chambers of Commerce, and metropolitan Development Group.• Served as the designated Census Bureau contact and coordinator for map and data update activities in preparation for the 2000 census for the BSRC region (five counties and 50+ municipalities); collaborated with federal, State, and local organizations to coordinate Census map update training and planning for the region.• Supervised/conducted quarterly cost-of-living surveys for the Quad City metro area (IL-IA) for the American Chamber of Commerce Research Association (ACCRA) [now the Council for Community and Economic Research (C2ER)], Cost of Living Index.• Represented BSRC in meetings with State (IL/IA) governmental organizations and the U.S. Census Bureau.• Analyzed and defined requirements for and fulfilled data and mapping requests for customers (BSRC member governments, other public/nonprofit organizations, the press, and the general public).- Created customized demographic and statistical information, mapping, and graphics products.- Data extraction, management, and analysis, including linked demographic thematic mapping.• Trained and assigned/supervised the work of the Data Services Planning Assistant and interns.

Bettendorf, Ia

I assisted with Geographic Information Systems (GIS) mapping, scanning, and data preparation for mapping. (Paid internship, 10 hours/week.)(AKA Joy Ott, 1995-2013)

Ms, Management; Specialty Track Management Information Systems (Mis)

Paralegal Studies

Ba, German

Activities and Societies: Augustana Choir, Augustana Symphony Orchestra, Sigma Alpha IotaMinors: Economics, Geography*, Music * Geography.

Education record

Germanistic

Education record