Joy Yang Email & Phone Number

As portfolio manager HK, manage the delivery of portfolio – site system replacement and digital loyalty & payment. This project [IP headline size of 11.2m USD, >20 FTE] comprises of changing the site system (POS, Backoffice/Head office, Indoor & Outdoor Payments) as well as bringing in 4 in 1 Digital Loyalty and Digital Payment for HK and Macau. The Key drivers of the change are:Business desire to accelerate digitalization to defend and grow loyalty customers to increase C5 by US… Show more As portfolio manager HK, manage the delivery of portfolio – site system replacement and digital loyalty & payment. This project [IP headline size of 11.2m USD, >20 FTE] comprises of changing the site system (POS, Backoffice/Head office, Indoor & Outdoor Payments) as well as bringing in 4 in 1 Digital Loyalty and Digital Payment for HK and Macau. The Key drivers of the change are:Business desire to accelerate digitalization to defend and grow loyalty customers to increase C5 by US 13.7mAddressing the asset integrity issue due to the unavailability of spare parts to support outdoor payment terminal (FST), potentially causing eroding US 45.7m of C5 as a result of degraded customer experienceBusiness desire to onboard to 4 in 1 digital Platform for cross border business value creation and synergies Show less

北京

Main Projects / Products:B2C prepaid card wechat mini program (Mar 2020 – Jul 2020)B2C prepaid card Alipay mini program (Sep 2020 – Oct 2020)Car wash wechat mini program (Oct 2019 – May 2020)HBG China Crane Project for Commercial Fleet Card (Jan 2018 – Oct 2018)YCG China Crane Project for Commercial Fleet Card (Mar 2019 – Dec 2019)SC China Crane Project for Commercial Fleet Card (Mar 2019 – Dec 2019)WOFE Crane project (Mar 2019 – Present)B2C / B2B Continuously… Show more Main Projects / Products:B2C prepaid card wechat mini program (Mar 2020 – Jul 2020)B2C prepaid card Alipay mini program (Sep 2020 – Oct 2020)Car wash wechat mini program (Oct 2019 – May 2020)HBG China Crane Project for Commercial Fleet Card (Jan 2018 – Oct 2018)YCG China Crane Project for Commercial Fleet Card (Mar 2019 – Dec 2019)SC China Crane Project for Commercial Fleet Card (Mar 2019 – Dec 2019)WOFE Crane project (Mar 2019 – Present)B2C / B2B Continuously Enhancing - Change requirements delivery (Jan 2018 – Present) Show less

•Studying the Global resolution, and have a comprehensive understanding on how it works, both from business process and IT function perspectives;• Working together with business department to document their business requirement, their pain point and their future insights, also the interface with existing site systems, such as POS, EPS, and ERP.• Working together with finance department to fine tune the reconciliation process, also the settlement for cross legal entity payment and Fapiao… Show more •Studying the Global resolution, and have a comprehensive understanding on how it works, both from business process and IT function perspectives;• Working together with business department to document their business requirement, their pain point and their future insights, also the interface with existing site systems, such as POS, EPS, and ERP.• Working together with finance department to fine tune the reconciliation process, also the settlement for cross legal entity payment and Fapiao issue;• Mapping business requirement and Global resolution, and finding the gaps;• Discussing with local business team and Global card service team on the gaps, collaboratively working out how to deal with the gaps;• Comparing major BI solutions in the market and finding the most fit for purpose resolution to meet business’s requirement on BI;• Colleting CRM related requirements from marketing and sales team, working together with PM on CRM resolution, including SPANCOP process stage, contract management and so on;• Taking part in weekly meeting with project team to catch up• Other documentation and supporting works. Show less

•Role as project manager, leading and managing localization team, which focus on linguistic testing on leading mobiles, notepads, web applications and some other devices;• Building a good relationship with client and handling tasks from them;• Resource management, securing the on time delivery and reaching the cost and quality target;• Task assignment, task execution supervising;• Preparing reports and delivery to client;

• Surfing on the foreign language websites, such as AOL, Daily Mail, BBC and Yahoo, to pay close attention to the latest news;• Keeping in touch with the teachers and knowing the latest news on the college entrance exam;• Making the publication schedule and then following the schedule to edit each issue of the newspaper, such as Around the World, Beautiful Life, Hot Words, In Brief, Odd News and New Angel;• Proofreading the papers;• Editing the pictures with Photoshop;