Joyanne Wanza Email & Phone Number

• Providing a seamless end-to-end process for both clients and talent, including addressing concerns and using proper documentation to ensure 100% quality service and SLA.• Keeping stakeholders updated on relevant activities and projects to achieve 97% contract renewal and client retention.• Communicating frequently, accurately, and in a timely manner to maximize quality service and conversion.• Onboarding and maintaining strong relationships with clients, including negotiating and closing contracts, upselling, and identifying areas for improvement in account management.• Conducting regular customer/talent health checks and surveys, keep documentation updated, provide monthly timesheet records for invoicing, and prepare reports on account status.• Collaborating closely with other stakeholders to fulfill client requests as per defined SLA and diligently address client concerns and queries.

• Building and implementing a talent acquisition strategy. This is through understanding the requirement of hiring managers and planning the hiring accordingly.• Sourcing and attracting candidate profiles through LinkedIn. This led to the building and development of the company's talent database by 75% and 90% new recruitment sources and channels• Screening of talents through scheduling and conducting in-depth phone screenings and sending coding tests. • Tracking and updating candidates’ recruitment process ensuring continuous communication.

Nairobi, Kenya

• Developed communication and creative marketing strategies for clients, involving regular client-facing to understand needs and develop relevant solutions.• Responsible for managing and ensuring stakeholders stay up to date on relevant activities and projects, leading to 100% contract renewal and client retention.• Visualized and executed digital campaigns, handled community management and content creation for 3 out of 4 agency accounts, growing social media presence within allocated budgets, resulting in increased brand awareness and conversion.• Built strategies for clients, assessed marketing campaigns and PR activities, optimized for maximum results, and advised clients on preferable moves, resulting in improved performance by over 100%.• Mobilized and managed teams to work towards projects and goals and solve problems, winning awards for the Team Kenya Tokyo Olympic Kit Design Challenge.• Created and ran end-to-end event strategy, planning, and management projects for various clients with 50-2000 participants, resulting in successful events, including exposure to the Marketing Society of Kenya Awards 2019.

Kenya

• Monitoring and responding to client queries via telephone and online platforms (Social Media and Live Chat)• On-ground activations to on-board new clients leading to increased brand awareness and increased number of subscribers• Organizing internal inter-departmental team-building events leading to cohesive team spirit and improved employee morale.

Kenya

Planning and executing clients events based on the clients vision.• Identifying service providers for the events • Managing the client’s digital platform and marketing the event.• Client relations. • Managing service providers.• Overseeing smooth running of the event on d-day

Kenya

• Undertaking daily press review.• Editing speeches to be made by the Cabinet secretary and Principal Secretaries.• Preparing media supplements, press releases.• Attending events that involve the ministry and writing stories for the website.• Assistance in editing and dispatching information to the public and media.

Nairobi

Tasked with the responsibility of running the communication department during the 744 breast cancer awareness campaign.• Contacting the individuals who took part in the campaign.• Planning and setting up photo shoots.• Creating content for the campaign website and digital platforms.• Developing and managing the digital platforms for the campaign.• Contacting potential investors and partners for the campaign.• Handling inquiries and engagements during and after the campaign period.