Joyce Chiang Email & Phone Number

• Conducted original archival research on Black Albertans including a broad literature review. • Collaborated alongside local organizations to develop research. • Expand and revise existing research materials within the Fort Edmonton Park collection.

• Experience using Bibliocommons, Interlibrary Loans (ILL), SirsiDynix Symphony (Workflows), and other database search and discovery tools to provide customer support for library patrons. • Provided technical support to customers ranging from accessing computer applications, using search engines, printing, accessing government documents, and finding online resources. • Worked in a team environment alongside other library staff. • Effective and creative problem solving and trouble shooting skills.• Commitment to upholding Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.• Worked independently to plan and presented library programs to a variety of groups and ages focusing on Science, Technology, Engineering, Arts, and Math (STEAM) and early literacy programs.

Castle Downs Branch

• Planned, developed, and lead programs for a variety of age groups both in-branch and at outreach events. • Promoted library memberships along with resources and services offered at different branches.• Strong focus on superior customer service experience oriented around on the floor assistance. • Helped identify community needs and collaborated with community stakeholders to address the needs effectively.• Reported statistics of both in-branch and outreach programs. • Assisted patrons in access information and services. • Focused on developing Science, Technology, Engineering, Arts, and Math (STEAM) based programming and integrating into existing library programs.

Fort Edmonton Park

• Planned, developed, and lead pre-registered educational programs to schools, youth groups, and group programs using first and third person interpretation. • Planned and led registered daycamps, birthday parties, and programs for the general public. • Implemented overnight programs with schools, youth groups as well as registered daycamps. • Led education and inquiry based learning activities for special events. • Supervised youth daycamp volunteers and worked extensively with costumed volunteers. • Collaborated with other Education Interpreters, Public Interpreters, and volunteers in a team environment.

• Part of a peer to peer security service that ensured the safety of students at university sanctioned events. • Upheld Queen's University and Alma Mater Society rules and regulations.

Kingston, Ontario

• Part of a three member executive team for CESA. • Developed a strong vision for CESA branding. • Responsible for marketing and communications in CESA. • Oversees all athletics initiatives and Year Representative initiatives within the association. • Coordinated variety of events and initiatives including Con-Ed Week and Con-Ed Camp. • Advocates for Con-Ed students at Faculty Board and at Arts and Science Undergraduate Society (ASUS).

Kingston, Ontario

• Developed a budget for the student association. • A member of the bursary committee for CESA bursaries. • Responsible for handling all financial matters in CESA including sales and reimbursement. • Required ability to work independently and setup individual timelines and goals. • Worked extensively with other members of Council and Extended Council to plan events and to ensure financial accountability.

Kingston, Ontario

• Umbrella Head position on the extended CESA council responsible for handling all events-related coordinators (Social Affairs, Community Affairs, Workshop Affairs, and Athletic Sticks). • Developed a strong vision for CESA events with an emphasis on inclusion and innovation. • Responsible for guiding, organizing and marketing all work regarding CESA events. • Responsible for the organization of all events within CESA. • Acted as a resource for the umbrella head positions.

Queen'S University Libraries

• Provided enquiry service to patrons in person and over the phone with a focus on customer service. • Aided library staff in general library management from charging and discharging books, aiding in re-shelving books, holding holds, helping patrons located library materials, and utilizing library technology (printers, computer programs, etc.) • Collaborated with full-time library staff and other student assistants to provide superior customer service.

Centennial Public School

• Planned and facilitated small group work to increase math literacy in classrooms ranging from Junior Kindergarten to Grade Six (ages 3-12) with students of various exceptionalities and math levels. • Worked with teachers, administration, and other tutors to set math literacy goals based on strengths and weaknesses for each class and individual students. • Helped plan and prepare Education Quality and Assessment Office (EQAO) provincial exam practice questions with small groups.

Kingston Penitentiary

o Led safe historically guided tours through Kingston’s historic Penitentiary in an allotted time to a variety of groups in a team-oriented setting.o Greeted customers, provided program information, and sold select retail products with a strong focus on customer experience.

Kingston, Ontario

• Responsible for coordinating in-school tutor programs and private tutor programs between high school students and Queen’s University volunteers. • Recreated online database for HYPE as well as helped gather statistical data for marketing and outreach. • Responsible for hiring members of the Executive Committee and the volunteer tutors. • Help train and ensure volunteer tutors are able to teach students in the best way possible. • Help fundraise to ensure academic help is free and accessible for all students. • Provided academic help for high school students in the Kingston area. • Responsible for marketing and advertising the program to schools, students, and parents.

o Responsible for editing articles, reviewing content, and ensuring articles met company standards. o Ensured balanced views were represented in articles.o Worked with other writers and editors to produce high quality, interesting, and critical articles. o Managed a team of several other editors to produce articles.

Bachelor’S Degree Honours, History

Activities and Societies: Queen's Model Parliament (QMP), Queen's Concurrent Education Student's Association (CESA), Helping Young People.

High School

Activities and Societies: Debate and Speech Team, Permaculture Club, United Nations, Mock Trials, Yearbook• International Baccalaureate.