Joyce Atieno Email and Phone Number

.Follow communication scripts when handling different topics● Identifies customer’s needs clarify information and provide solutions and alternatives tocustomer.● Seize opportunities to up-sell products when they arise.● Open and maintain customer accounts by recording account information● Resolve product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution tosolve the problem; expediting correction or adjustment; following up to ensureresolution● Recommend potential products or services to management by collectingcustomer information and analyzing customer needs.● Contribute to team effort by accomplishing related results as needed● Manage large amounts of incoming calls.

WORKING EXPERIENCEMay 2018- Aug 2018 Kenya School of Government- MombasaAttache - Procurement Department.Key contributionsGenerating of L.P.O.S and requisitions from pastel.Secretariat to request for quotation and tender opening committeesQuarterly and annual stock takeReceiving and issuing of goods at the general and ration stores.Progressing requisition and L.P.O.S for authorization.Registering of AGPO suppliers.Dispatching of L.P.O.S to suppliers and progressing for deliveries.Inspection and acceptance of materials at the general and rations stores.Production of documents at the registry.

Jan 2015- Dec 2017 ICEA LION Insurance CompanySales AgentKey contributionsResponding to clients queries.Ensuring that all clients are assisted promptly and professionally.Call potential clients in order to expand their customer base.Explain the features of various policies to new clients.Analyze clients current insurance policies and suggest additions or other changes.Maintain electronic and paper records.Designing and implementing effective marketing strategies to sell new insurance contracts and adjust the new existing ones.Carry out any other duties and responsibilities as maybe assigned from time to time by the supervisor.