Joyce Batson Email & Phone Number

Washington Dc-Baltimore Area

Managed a staff of six Financial Aid Advisors• Maintained the flow of the Financial Aid Office• Process failures for student who failed course(s)• Process extended payment plan contracts through TFG (Tuition Fund Group)•Process Re-Entries for students coming back to school after a drop or leave of absence•Process Cross-over students who are entering their 2nd Academic year•Run Statistic for Population Report of Executive President•Run Packaging Report for New Students•Processed Return to Title IV (R2T4) for students who’ve dropped from the program•Processed Change of Status for students who’ve changed programs•Conducted FAFSA Renewal workshops• Served a primary point of contact for Federal Work-Study • Maintained EPAR (Earned Prepaid Account Receivables) report. • Processed and packaged financial aid for students • Completed verification on students who were selected by the federal government • Completed repackaging for upcoming graduates • Met with Executive Director about account receivables for upcoming graduates • Review student financial aid application/student loans for completeness and accuracy. Initiate appropriate tracking system for applications and missing documentation which the student must complete

Conduct preliminary financial aid interviews with potential students and parent • Deliver positive customer service-based presentation and responses to student financial aid inquiries • Provide potential students and continuing students with accurate information regarding the application process and their eligibility for state and/or federal assistance or alternative financing • Collect information and determine student’s eligibility through an approved needs analysis • Advise students of their obligation to provide information and the resulting consequences when verification or documentation of status is required • Answer student questions concerning their financial aid package professionally, accurately and in a positive manner • Review student financial aid application/student loans for completeness and accuracy. Initiate appropriate tracking system for applications and missing documentation which the student must complete • Perform follow-up on missing paperwork • Process incoming and outgoing mail with the Financial Aid Department • Attend relevant workshops to remain current with regulatory changes • Perform other duties and responsibilities as assigned • Completed verification