Lewan Technology (Xerox Company), Denver CO Customer Care Team Leader, 2019 – Works with customer care team to support our copier and printer division, and our field engineers. Provide a wide variety of customer support over the telephone regarding service and supply issues and requests, with an emphasis on serving outside customers. Maintain daily reports for management staff. Direct back up for the management staff.• Assist customers, sales reps and field engineers in placing supply orders and service requests via phone, email and fax.• Greet customers at the corporate office.• Assist customers, sales reps and field engineers as needed with service related issues.• Heavy customer phone contact.• Work directly with customers in meter collection and scheduling on-site appointments.• Complete various projects for Customer Support Manager