Joyce C. Email & Phone Number

*Accurately register a patient in all hospital departments such as emergency room, cath lab, medical diagnostic, direct admission, pre-operation, ancillary, and family birthing*Ensures accurate patient demographics and medical coverage information using Meditech System *Responsible to verify health coverages through Medi-Cal, Alameda Alliance, Availity, and OneSource eligibility system *Frequently communicate and provide clear directions for all hospital areas to patients, visitors, staff, and physicians*Coordinates with patient services/house supervisor to obtain admission details to complete inpatient/observation process *Timely register incoming ambulance patients with precise information from the paramedics *Operates a multi-line phone system to relay incoming, outgoing, and interoffice calls through Private Branch Exchange (PBX)

*Performs duties including answering office inbound and outbound calls, directing calls on the multi-line phone system, taking messages and/or forwarding calls to appropriate staff, responding to email inquiries, and online pre-registration*Regulates members account and provides assistant to specific request based on their needs and concerns *Demonstrates a high level of professionalism in dealing with confidential and sensitive issues towards members *Provides up-to-date policies and promotions information and meet daily goal budget *Resolves internal account issues and engage problem-solving in a timely manner

*Assists in creating, collecting, and compiling OSHPD (California’s Office of Statewide Health Planning and Development) data including patient demographics, encounters, and financial information for precise health trends reporting *Extracts data from OSHPD and create databases for health analysis and reporting using MS Excel under Epidemiologist supervision for a faster collection of program outcomes*Successfully converted existing complex data into more simplified databases for a quicker and accurate reporting process*Coordinates function of the front office such as directing calls on the multi-line phone system, manages conference meetings, performing data entry, and providing administrative support to the CEO, senior staff, and the general office

Bachelor Of Science - Bs, Public Health Minor In Psychology

Associate Of Arts - Aa, Human Development, Family Studies, And Related Services