Joyce Clark Email & Phone Number

Michigan, United States

Michigan, United States

Implement global call center solutions in support of sales pursuit. Coordinate activities across Information Technology, Solution Teams, and associated Work-stream Teams. Develop and confirm implementation plans and communication strategy while managing the transition to operations.NorthgateArinso acquired the HRM division of Convergys in June 2010.

Lead and manage performance consulting engagements that help clients systematically identify and prioritize performance improvement opportunities directly impacting corporate business objectives. Work with global clients to develop processes that effectively and efficiently address performance improvement need. Develop, document, and apply Impact Mapping process for clients. Coach and mentor employees and clients on Impact Mapping process which illustrates a direct link between corporate scorecards to individual performance.NorthgateArinso acquired the HRM division of Convergys in June of 2010.Convergys acquired DigitalThink in May of 2003.

Farmington Hills, Michigan

Lead and manage global Six Sigma training program for global chemical company. Guide team in assessing, designing, developing, implementing, communicating, and evaluating comprehensive program targeted at Champion, Master Black Belt, Black Belt, and Green Belt Six Sigma roles.

Graduated from EDS’ computer operations development program and then recruited for account support by EDS’ largest account: General Motors. Moved into client training and performance support. Quickly advanced through increasingly responsible positions including project leader, project manager, and advisor. Conducted large-scale organizational systemic gap analyses for multi-billion dollar, global clients and then recommended performance support solutions which included time lines, resource requirements, and budgets. Led teams and managed $3m budgets. Project manager for large scale, multi-million dollar ERP transformations focused on knowledge management, integrated human performance development, and meaningful metrics. Principal Advisor for Fortune 100 division within EDS determined to transform organization to better meet needs of electronic commerce clients. Consistently met client needs and obtained add-on business.

Bachelor Of Arts In Communication, Communication And Business

Masters Of Ed., Instructional Technology, Instructional Design