Accountable for strategic planning, development and management of world class sales support organization responsible for RFI/RFP responses and presentations supporting strategic sales efforts for North America.• Establish and direct a team of proposal professionals to support and achieve business growth• Establish processes and systems to support strategic selection of opportunity and consistent and effective response. • Lead inter-departmental and inter-company collaboration to accurately interpret customer requirements, identify strategic differentiators and craft effective program and technology solutions for highly specialized client opportunities• Implement technologies offering “self-service” tools and resources for corporate and field-based sales teams• Craft sales support materials, such as case studies and presentations to increase corporate visibility and increase effectiveness

• Accountable for strategic planning, development and management of world class sales support organization responsible for RFI/RFP responses and presentations supporting strategic sales efforts for North American and global opportunities valued between $1 million and $150 million• Direct a team of seven proposal professionals that maintain a 100% on-time performance record and a 95% RFP-to-presentation advancement rate• Lead inter-departmental and inter-company collaboration to accurately interpret customer requirements, identify strategic differentiators and craft effective program and technology solutions for highly specialized client opportunities• Implement technologies offering “self-service” tools and resources for corporate and field-based sales teams• Craft sales support materials, such as case studies, introductory presentations and model RFPs to bolster local, regional and national sales initiativesDepartmental Achievements: Achieved $875 million in significant wins and renewals during the prior three years, despite the 2009-2010 staffing industry and national economic downturn  Increased win rate by 10% through targeted response program, resulting in ~$500 million in contract sales Redefined the proposal delivery process, decreasing cycle time by 2 working days (15%) and improving proposal close ratio by 5% Shortened response time by 25% by leveraging content libraries, technology and training Developed uniform standards and measurements for proposals, presentations and sales tools Consistently achieved 98% customer satisfaction rating based on ongoing survey program Expanded organization to support strategic, IT, global and outsourcing sales groups Collaborated in innovative product development, marketing and implementation for staffing services products including CallSource Plus and Industrial Advantage Proposed innovation in presentation technology (Prezi) to help differentiate services

SENIOR PROJECT MANAGER• Championed the realignment of services-to-market needs, including research, product definition, service delivery platform and sales support materials that resulted in a 18% increase in new business and a 45% increase in client retention• Developed and implemented the “American Express Survey of Group Travel Management,” defining client perceptions and industry standards relative to Group Travel• Responsible for strategic planning, development and rollout of business products in support of Group Travel, such as the “Small Meetings Guidebook” • Contributor to worldwide re-branding initiative, further increasing brand awareness for all American Express products• Using root cause analysis, delivered process improvements that increased initial customer satisfaction by 15%• Defined customer satisfaction measurements and designed surveys for all products and servicesSENIOR MANAGER, MARKETING/SALES SUPPORT• Responsible for group travel proposal and presentation development, product marketing, budget management and contract management• Developed Consultative Services Products, including group travel market trend and customer need analyses for consolidated product management that resulted in major account sales to clients such as AT&T, The Travelers Group and Procter & Gamble• Managed a staff of proposal writers and marketing consultants• Crafted pre/post-sale materials, case studies and account reviews• Established strategic proposal delivery process, improving close ratio by 15% and decreasing turn-around time by 12%