▪ Utilized Bomgar remote support technology to connect with clients' devices, diagnose software or hardware issues, while keeping clients informed throughout the process.▪ Collaborated with the Information Technology department to manage client requests by creating and tracking tickets in ServiceNow, documenting inquiries, monitoring ticket status, & updating information.▪ Ranked among the top 5 performers on the team for creating and resolving tickets on a bi-weekly basis.▪ Troubleshoot issues related to accessing user accounts, setting up course pages, network connectivity, etc.▪ Mentored/Trained new students in ticket management, phone support, and troubleshooting procedures.

- Trained new employees on cash register usage and assisted with customer service skills.- Welcomed customers, greeted them promptly and provided assistance with locating store items and answering their questions.- Operated cash registers, scanned and itemized purchases, processed returns, and assisted customers with inquiries over the phone.