Joyce Goss Email & Phone Number

Joyce GossPhoenix, AZ 85019lucifertrouble@yahoo.com - 602-760-6682Highly enthusiastic customer service professional with 16 years of experience. Customer-focusedRetail Sales Associate with a solid understanding of the dynamics of the retail industry. Enthusiastic customer service representative with in-depth knowledge ofsales, account management and training. Having 16 years client interface experience.Personable and responsible Cashier with 16 years in retail and customer service. Solid teamplayer with upbeat, positive attitude.Core StrenghsStrong organizational skills Store maintenance abilityActive listening skills Inventory control familiaritySeasoned in conflict resolution Customer service expertSharp problem solver Invoice processingCourteous demeanor Adaptive team playerEnergetic work attitudeWORK EXPERIENCELead AssociateEpic Thrift - Phoenix, AZResponsibilitiesSort, clean and price product for the storesAccomplishmentsI help other team members in other areas to complete their tasks in a timely manner as well as finish myown work.Maid/Housekeeping CleanerMaids of Honor - Phoenix, AZ - May 2014 to September 2014Responsibilitiescleaned and organized customer's homes to their specificationsSkills Useddeep cleaning skills without harsh chemicalsCSR Savers- Phoenix, AZ - May 2009 to May 2014Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Preventedstore losses using awareness, attention to detail and integrity.Crosstrainedand provided back-up for other customer service representatives when needed.Worked as a teammember performing cashier duties, product assistance andcleaning.Worked under strict deadlines and responded to service requests and emergencycall-outs.Asst ManagerCircle K Stores - Phoenix, AZ - January 2007 to February 2009Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Preventedstore losses using awareness,

Listed skills include Inventory Control, Merchandising, Cash Handling, Customer Satisfaction, and 5 others.