Joyce Hough Email & Phone Number

Canterbury, New Zealand

Canterbury, New Zealand

• Delivering a high standard of administrative and financial support, working with key systems to determine and calculate financial entitlements for clients• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Providing payment information regarding client accounts, resolving complaints and enquiries• Data entry and database management, reviewing, processing and maintaining meticulous records• Processing… Show more • Delivering a high standard of administrative and financial support, working with key systems to determine and calculate financial entitlements for clients• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Providing payment information regarding client accounts, resolving complaints and enquiries• Data entry and database management, reviewing, processing and maintaining meticulous records• Processing and closing claims, and calculating overpayments• Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements • Respecting and protecting the privacy of customer information Show less

Vryburg

• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Team building and leadership, assisting with presentations and daily communication with personnel• Training new staff members• Delivering a high standard of sales, administrative and financial support including ordering office supplies and maintaining equipment• Reception and switchboard duties including screening and transferring calls• Resolving… Show more • Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Team building and leadership, assisting with presentations and daily communication with personnel• Training new staff members• Delivering a high standard of sales, administrative and financial support including ordering office supplies and maintaining equipment• Reception and switchboard duties including screening and transferring calls• Resolving complaints and enquiries, and managing escalations• Planning and preparing for meetings including ordering catering and preparing venues• General bookkeeping, processing payments, data entry and database management• Preparing various client forms, invoices and reports with a strong focus on maintaining client confidentiality• Harmonising and maintaining records for workers, office space, telephones, parking, corporate debit card and office keys • Implementing retention initiatives• Performing as a strong member of a cohesive team with strict adherence to quality standards, governance processes and compliance requirements Show less

• Completing a range of reception, administrative and customer service duties• Drafting documents from oral transcripts and recordings• Assisting accounting department with billing and payments• Diary management, booking and confirming meetings and appointments