Joyce L Email & Phone Number

Redwoodshores, CA

• Facilitate customer calls (internal/external); repair / PM / relocation / parts and triage to ATS / TAC
• Generate Service Case / Request, Dispatch, and follow up
• Process quotations and orders for spare parts, tools, chemicals, and relocations
• Track and expedite back orders through completion.
• Conduct and post Field Service Engineer’s physical inventory results.
• Perform problem resolution to ensure high customer satisfaction

• Coordinate Shipments
• Receive packages, check them in and assign to appropriate location and or service tech
• Answering multi-phone lines
• Close out service request / sales
• Check equipment in/and out to technicians
• Heavy Data Entry

• Customer Service/Data Entry – International/Domestic
• Answering multi phone lines
• Preparing order confirmations for customers
• Converting orders over when all information is completed and is ready to ship
• Enter all new accounts into Clientele Database
• Contact person for recalled products

• Customer Service Specialist/Office Team Lead
• Answering multi phone lines
• Checking status of shipments
• File lost and damage claims
• Making sure office is clean at all times
• Schedule meetings customer service team

• Answered inbound calls in support of customer needs
• Conveyed in reassuring manner step-by-step instructions to resolve application issues.
• Reviewed and determined applicant’s eligibility
• Researched alternate insurance coverage and enrollment
• Implemented workflow procedure for department — increasing productivity
• Verification of benefits

Millbrae, CA

• Supervised team of 6 and managed the travel agents incentive program,
• Experienced in administrative duties, booking reservations, written correspondence
• Assisted in the creation and development of a training manual for new employees
• Headed the meetings occasionally
• Assigned housekeeping duties and set up maintenance

Diploma, Basic Education

Activities and Societies: Polynesian Club, Choir

Diploma, Basic Skills And Developmental/Remedial Education

Activities and Societies: Polynesian Club, Cooking Class, Science Club