Joyce L Email & Phone Number

Redwoodshores, Ca

•Facilitate customer calls (internal/external); repair / PM / relocation / parts and triage to ATS / TAC•Generate Service Case / Request, Dispatch, and follow up•Process quotations and orders for spare parts, tools, chemicals, and relocations•Track and expedite back orders through completion.•Conduct and post Field Service Engineer’s physical inventory results.•Perform problem resolution to ensure high customer satisfaction•Proactively makes customer aware of product promotions.•Parts ID work close with TAC.•Provides accurate information regarding parts availability of in-stock items.•May be required to perform other related duties as required and/or assigned.

• Coordinate Shipments• Receive packages, check them in and assign to appropriate location and or service tech• Answering multi-phone lines• Close out service request / sales• Check equipment in/and out to technicians• Heavy Data Entry• Lead for Southern California Office: Flow of equipment coming in and out of the office for calibration.• Training new employees

• Customer Service/Data Entry – International/Domestic• Answering multi phone lines• Preparing order confirmations for customers• Converting orders over when all information is completed and is ready to ship• Enter all new accounts into Clientele Database• Contact person for recalled products• Making sure all international documents required have been received before a new account is created• Filing documents and mailing• Complete Commercial Invoices for international shipments• Process RMA’s• Completing commercial invoices for shipments going overseas

• Customer Service Specialist/Office Team Lead• Answering multi phone lines• Checking status of shipments • File lost and damage claims• Making sure office is clean at all times• Schedule meetings customer service team• Train new employees• Book flights, conference rooms, transportation for • Manager• Monitoring inventory for future orders • Cover front desk when reception is at lunch. Welcome clients visiting, prepare documents, fax, make copies, distribute mail

• Answered inbound calls in support of customer needs• Conveyed in reassuring manner step-by-step instructions to resolve application issues.• Reviewed and determined applicant’s eligibility• Researched alternate insurance coverage and enrollment• Implemented workflow procedure for department — increasing productivity• Verification of benefits

Millbrae, Ca

• Supervised team of 6 and managed the travel agents incentive program,• Experienced in administrative duties, booking reservations, written correspondence • Assisted in the creation and development of a training manual for new employees• Headed the meetings occasionally• Assigned housekeeping duties and set up maintenance

Diploma, Basic Education

Activities and Societies: Polynesian Club, Choir

Diploma, Basic Skills And Developmental/Remedial Education

Activities and Societies: Polynesian Club, Cooking Class, Science Club