Joyce Leong Email & Phone Number

Expanded Service Capabilities:Collaborated with international partners to introduce new logistics solutions, expanding the company's service offerings and market reachReduced Freight Costs by 10%:Maintained good relationship with carriers, and consolidating shipments, resulting in a 10% reduction in overall freight costs for the department.Client Retention of more than 80%:Maintained exceptional customer relationships through consistent communication, reliability, and tailored services, resulting in a high rate of returning clients.

Comprehensive Project Management:Managed the entire freight forwarding process for clients, from initial consultation and sales negotiation to final delivery and after-sales support.Customized Logistics Solutions:Developed tailored freight services to meet the specific needs of each client, optimizing routes, carriers, and cost efficiencies.Documentation and Compliance:Oversaw the preparation of all necessary shipping documents, ensuring compliance with international trade regulations and customs requirements.

Achieved a total yearly sales profit of SGD 150,000. Managed key clients including: SINWA Singapore (Major Importer & Exporter), SMRT, IRVINS, EGO Food, SPD Scientific (Medical Supplies), GBSMaintained excellent customer relationships with a 90% returning rate. Handled high-volume client accounts effectively.Strong relationships with major carriers such as Evergreen, Wan Hai, MS, etc.Collaborated with multiple overseas agents in countries like China, Taiwan, Australia, USA, Germany, UK, Malaysia, Spain, Canada, and India.Built strong relationships with major transporters like Peck Tiong Choon.

In charge of pricing enquiries and quotes for clients (Cross Trade)Fulfil client’s request according to carrier’s availability and pricing.Securing container spaces availability, preparation and issuance of BLs, budget planningLiaising with international agents, price analysis based on own service contract or through spot rate from carrier/liner’s websitesAchieved net profit of USD 60,000 in 4 months

Portnet ProcessingHandling of import duties (450 to 800 containers monthly)Responsible for scheduling, escorts, arrival notices, trucking chargesHigh volume major projects such as TBM delivery by LS Cable, Voyager of the Seas, Micron, Herren Knecht.Assisted in Crane LogisticsRoute planning, low bed capacity calculations

Declaration of Import and Export permits and BLsManages new bookings (Agent/customers) locally and overseas as well as documentations for loading/unloading at POL and POD.Sales support in billing and arrangingTransportation for clients.