Joyce Maina Email & Phone Number

Kenya

Nairobi

Responsibilities:- Interface with client firms to understand their business goals and product vision for products being supported by Andela engineers.- Vet and select suitable engineers to work for various clients, oversee engineers' onboarding to client organizations and drive adherence to agile practices and software development best practices.- Ensure that software engineers are able to understand the clients' business context, the value of their work, and how it impacts end users.- Articulate project scopes, develop clear product roadmaps and ensure they are delivered in time.- Undertake engineers' performance appraisal and delivery management.- Assist engineers in effectively communicating with client remote teams where Andela engineers are embedded.- Foster engineer happiness and health, development, retention and mentorship within multiple teams.- Mitigate client churn and explore cross-sells and upsells.- Undertake initiatives to improve Andela delivery management processes.

Nairobi

Responsibilities: - Identify and report software development status and issues to executive management in time.- Scrum management (facilitate scrum meetings, sprint planning, retrospectives, as well building a pipeline of clearly defined tasks with acceptance criteria that the team can work on for at least 2 months- Enforce quality assurance & coding standards (research, document & enforce the best practices coding standards- Ensure appropriate & proper user testing is carried out for each feature being released/changed and creation of automated tests- Track bugs and ensure they are fixed.- Foster software developers happinessAccomplishments: - Streamlining the scrum process- Coaching and mentoring software developers- Implementation of automated continuous integration and continuous delivery using Jenkins on AWS and setup of staging environments (reducing feature bugs by 60%)- Upgrade of core software from laravel 3 to laravel 5.5- Implementation of a microservices architecture- Change of the software development process to a test driven one- Establishment and management of a Rising stars team

Nairobi

Responsibilities included:- Engaging in product and technology research, design, testing, coding to develop new software products and improving the current systems- Systems administration and monitoring cloud core systems and maintaining optimum system operations- Creating application support documentation to explain application of new products and systems changes- Translating user requirements into software specifications in support of solution design.Accomplishments.- Engaged in a successful complete overhaul of the Brighter Monday company software in just 5 months.- Improved system support service and customer service level by 30% through implementation of various technologies.- Reduced Cheki system users drop off rates by 35% by initiating and implementing a new mobile interface.- Trimmed software delivery duration by half through giving accurate timelines and effort required by software engineer.- Expanding the range of software products such as leads generation, expo campaigns and voucher products

Accomplishments.- Acted as the ICSIRT System project leader handling communication, analysis and specification documentation, design, coding, testing, installation, handover, and complete documentation within 4 months. I led in developing an automated ICSIRT reporting system that receives above 10,000 records each day and generates speedy graphical reports for ISP’s networks on the IP addresses sending harmful packets.- Designed, developed and deployed the company’s website that got 7,000 hits within the first four days of deployment.- Successfully set up,secured and monitored Linux servers to host websites, and software services accessed by both internal and external users

1. Interact with customers to receive feedback on systems and IT products recommendations for improvement 2. Switch-board operation.3. Coordinate with Operations Managers to: a) Monitor timely application and generation of debit and credit cards, e-banking and mobile banking facilities, electronic tokensand passwords.b) Establish quality control standards and procedures in processing of cheques, international and interbank funds transfer and ensure strict adherence to those standards.c) Monitor machine maintenance programs, cheque truncation system and recommend machines and network modifications and upgrades if needed.4. Provide technical support, recommend and engaged in improvement for CTS system, verify application of mobile accessible bank accounts5. Maintenance of machines, configuration of network, maintenance of intranet and assisting customer access electronic services.

Master Of Business Administration - Mba, Strategic Management

Bachelor Of Science (B.Sc.), Software Engineering, First Class Honours