Joyce N. Email & Phone Number

Kenya

Nairobi County, Kenya

Overseeing day to day operations of the company while ensuring seamless service delivery as per our client's leadtimes.

Nairobi, Kenya

Effectively coordinating clearance of Cisco shipments for region with emphasis on the set lead-times.Coordinating acquisition of government clearance licenses (CAK Permits) and profoundly educating Cisco of new clearance procedures as advised by KRA.Setting and revising SOPs as per the set Cisco standards/lead times and attending to escalations with regard to clearance, collection and delivery delays.Supervising pickups and delivery of Cisco shipments and monitoring of the Cisco clearance float accounts to enable timely replenishment requests.Reporting any abnormalities/time lags while observing the escalation matrix and the set policies and procedures.Training Cisco admins/warehouse assistants on new systems /policies as brought forth by Cisco and administering stock control for the three countries.Cisco warehouse management with attention to efficiency in software

Kenya

• Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations• Planning routes and route scheduling for multi – drop deliveries• Ensuring that all vehicles are compliant as per border requirements for transit routes• Communicating effectively with clients while ensuring that timely deliveries are done as per the client needs.• Booking sub-contractors and ensuring they deliver within the agreed terms of engagement• Proactively monitoring staff performance as per the set KPI• Attending to client escalations and ensuring that timely client updates are shared at all times.

Conducting various customer service surveys on overall customerSatisfactionAttending to all our client’s needs and ensuring that their optimum satisfaction is met.Working with the entire customer service team to ensure that we deliver world class service as per Emaar’s set standards.Adequately contributing to optimum revenue collection through up-selling and cross selling.Following the various company policies and procedures.Attending various customer service trainings.