Joyce Ronca Email & Phone Number

Saratoga Springs, New York, United States

Espey is a recognized industry leader of power conversion, magnetics, and build-to-print products, and dynamic lifecycle management services that support the demands of the defense and industrial markets.

Latham, NY

• Responsible for auditing and processing the sales orders for O.E.M. RV Parts related to Service and Warranty Issues for 7 Dealerships located in New York, Iowa and Florida. Created Purchase Orders, Ordered O.E.M. parts.
• Managed high volume workload in a deadline-oriented environment
• Communicated with he Factory ensuring they meet their stated performance expectations
• Kept organized files on all PO’s until the parts were received and installed

Clifton Park, NY

• Created Purchase Orders, Ordered and received all materials used on the Construction site, Maintained an effective supplier database to procure various services, equipment and goods in the daily operations of the work.
• Consistently secured lowest prices on construction material purchased
• Met all deadlines for reports and requested information

Schenectady, NY

• I was selected to be the initial contact person for the customer, communicating and coordinating between all departments. Reviewed all customer concerns and identified the right person to correct the situation..
• Improved communication between the Service, Parts and Sales Departments
• Resolved all customer’s concerns within 24 hours

Schenectady, NY

• Balanced House Calls Pharmacy’s Cash Register daily, recording all Cash, Checks and Credit Card Sales. Balanced and verified all transactions onto the Daily Cash and Sales Report Spreadsheet. Accurately invoiced.
• Reconciled customer’s accounts, resolving problems within 2 days
• Improved the accuracy of the prescriptions by reviewing the process by which they were filled

Niskayuna, NY

• Selected to be the initial contact person, helping customers with all of their insurance needs, set up new files and maintained existing files.
• Accurately transcribed customer’s claims when they occurred, gathering all the information needed for fastest resolution of the insurance claim

Schenectady, NY

• Professionally designed and transcribed correspondence related to letters, memos and reports. Responsible for creating detailed customer’s files on all items sold. Created, updated and maintained all truck files.
• Complimented by top sales person as being invaluable to him and the entire sales team