Joyce Walker Email and Phone Number
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Joyce Walker personal email
Dynamic, target driven programme management professional with transferable attributes honed on diverse multi-national industries. Versatile Business Architect, Programme Manager and Consultant who positively interfaces and engages at all levels to influence strategies, challenge existing practices and get buy in from boards and stakeholders for change. A customer focused team player who leads and champions transformational change initiatives in an evolving, high pressure environment. Significant experience and proven expertise of delivering a portfolio of major change and transformation programmes with value added outcomes across global companies. No restriction on work location.
Yorkshire Water
View- Website:
- yorkshirewater.com
- Employees:
- 1989
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Modernisation Programme ManagerYorkshire Water Nov 2022 - PresentUnited KingdomManaging various programmes to support modernisation of the business
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Account Delivery ManagerArvato Crm Solutions Jan 2021 - Mar 2022Home BasedManaging the Client Relationship and a Home Based Contact Centre (c. 300 people), delivering a £multi million government programme -
Covid 19Key Worker During The Pandemic May 2020 - Nov 2020Bishopbriggs
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Senior Programme ManagerCapita Nov 2018 - Sep 2019Sheffield, United KingdomWorking on various large programmes / setting up offshore capability
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Consultant / Senior Programme ManagerComspective Jan 2018 - Oct 2018VariousWorking P/T on various bids whilst renovating house to launch a new Airbnb business
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Consultant / Senior Programme ManagerOne Of The Big 4 May 2017 - Dec 2017London, United KingdomWorking for one of the big 4 designing Building and Location strategy to facilitate Shared Service capability
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Project ManagerTata Consultancy Services Feb 2017 - Apr 2017Supporting the development of a Consortium Bid for a major Energy company -
Consultant / Business ManagerMark Stoddart International Oct 2016 - Jan 2017Various - UkRe-engineered and integrated various business processes to support multiple businesses including a substantial estate of rental properties in the UK and US and a bespoke furniture business. Supported the development of a new outcome based commercial contract for a new US Estate Management company.
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PersonalPlanned Break Mar 2016 - Jun 2016
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Senior Programme ManagerPrudential Financial Jun 2015 - Feb 2016ScotlandDesigned a new Operational Delivery Model and Governance framework to reduce duplication of effort, drive greater efficiency and implement greater integration across Strategic Partner capability / infrastructure (delivering to c. 70% of customer base). Supported contract review for major client. -
Programme DirectorRwe Npower Nov 2013 - Feb 2015Durham, United KingdomDesigned, planned and transitioned the move of 2.5k back office roles overseas. Designed the new Sales & Service Operating Model and closed 7 UK buildings relocating c. 1600 people to a new Flagship Contact Centre -
Senior Programme ManagerTui Group Jul 2013 - Oct 2013London, United KingdomDesign and Implementation of a Strategic PMO to drove standardisation across tools, methodologies and capability -
Head Of Service CentreSky Mar 2013 - Jun 2013LivingstonManaging a Contact Centre with a view to transforming the area to support aggressive gowth of Broadband -
Senior Programme ManagerTeléfonica Uk Oct 2011 - Sep 2012GlasgowDesign and development of organisational effectiveness to deliver ICT capability within Teléfonica UK -
Business ArchitectTeléfonica Uk Jan 2010 - Sep 2011GlasgowOperating Model for Teléfonica UK to facilitate change from Communication Provider to Service Provider (c. 11k employees)
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Service ArchitectTeléfonica Uk Sep 2007 - Dec 2009GlasgowService wrap and Blueprint for Apple iPhone (first in UK) - introduced >2 m additional customers to base
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Senior Programme ManagerTeléfonica Uk Sep 2005 - Aug 2007GlasgowProgramme managed build of new 1.1k seat Contact Centre / TUPE 250 FTE
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Senior Programme ManagerBt Mobile Jul 2004 - Jul 2005BirminghamCustomer Experience for migration of 90k devices (largest Corporate Account in the UK)
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Senior Programme ManagerT-Mobile Uk Jan 2003 - Dec 2003London, United KingdomRefocussed Telesales organisation to increase sales via channel by 250%
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Senior Programme ManagerT-Mobile Uk Apr 2002 - Dec 2002London, United KingdomDesigned and Implemented new Strategic Partners relationship model / increased revenue by 40%
Joyce Walker Skills
Frequently Asked Questions about Joyce Walker
What company does Joyce Walker work for?
Joyce Walker works for Yorkshire Water
What is Joyce Walker's role at the current company?
Joyce Walker's current role is Business Consultant / Senior Programme Manager.
What is Joyce Walker's email address?
Joyce Walker's email address is jo****@****ial.com
What skills is Joyce Walker known for?
Joyce Walker has skills like Project Delivery, Telecommunications, Customer Experience, Business Transformation, Stakeholder Management, Strategic Partnerships, Change Management, Business Architecture, Organisation Effectiveness, Strategic Planning, Performance Management, Operations Management.
Who are Joyce Walker's colleagues?
Joyce Walker's colleagues are Louise Startin Pcc - Leadership Development Coach, Louise Woodhead, C B, Lexie Thubron, George Cowell, Lindsay Ross, Jacob Warters.
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Joyce Walker
United Kingdom -
Joyce Walker
United Kingdom -
1aberdeenshire.gov.uk
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