Modernisation Programme Manager
CurrentManaging various programmes to support modernisation of the business
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@prudential.com
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Joyce Walker is listed as Business Consultant / Senior Programme Manager at Yorkshire Water, a with 1989 employees, based in Bishopbriggs, Scotland, United Kingdom. AeroLeads shows a work email signal at prudential.com and a matched LinkedIn profile for Joyce Walker.
Joyce Walker previously worked as Modernisation Programme Manager at Yorkshire Water and Account Delivery Manager at Arvato Crm Solutions.
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AeroLeads found 1 current-domain work email signal for Joyce Walker. Compare company email patterns before reaching out.
Dynamic, target driven programme management professional with transferable attributes honed on diverse multi-national industries. Versatile Business Architect, Programme Manager and Consultant who positively interfaces and engages at all levels to influence strategies, challenge existing practices and get buy in from boards and stakeholders for change. A customer focused team player who leads and champions transformational change initiatives in an evolving, high pressure environment. Significant experience and proven expertise of delivering a portfolio of major change and transformation programmes with value added outcomes across global companies. No restriction on work location.
Listed skills include Project Delivery, Telecommunications, Customer Experience, Business Transformation, and 46 others.
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A career timeline built from the work history available for this profile.
United Kingdom
Managing various programmes to support modernisation of the business
Home Based
Managing the Client Relationship and a Home Based Contact Centre (c. 300 people), delivering a £multi million government programme
Bishopbriggs
Sheffield, United Kingdom
Working on various large programmes / setting up offshore capability
Various
Working P/T on various bids whilst renovating house to launch a new Airbnb business
London, United Kingdom
Working for one of the big 4 designing Building and Location strategy to facilitate Shared Service capability
Supporting the development of a Consortium Bid for a major Energy company
Various - Uk
Re-engineered and integrated various business processes to support multiple businesses including a substantial estate of rental properties in the UK and US and a bespoke furniture business. Supported the development of a new outcome based commercial contract for a new US Estate Management company.
Scotland
Designed a new Operational Delivery Model and Governance framework to reduce duplication of effort, drive greater efficiency and implement greater integration across Strategic Partner capability / infrastructure (delivering to c. 70% of customer base). Supported contract review for major client.
Durham, United Kingdom
Designed, planned and transitioned the move of 2.5k back office roles overseas. Designed the new Sales & Service Operating Model and closed 7 UK buildings relocating c. 1600 people to a new Flagship Contact Centre
London, United Kingdom
Design and Implementation of a Strategic PMO to drove standardisation across tools, methodologies and capability
Livingston
Managing a Contact Centre with a view to transforming the area to support aggressive gowth of Broadband
Glasgow
Design and development of organisational effectiveness to deliver ICT capability within Teléfonica UK
Glasgow
Operating Model for Teléfonica UK to facilitate change from Communication Provider to Service Provider (c. 11k employees)
Glasgow
Service wrap and Blueprint for Apple iPhone (first in UK) - introduced >2 m additional customers to base
Glasgow
Programme managed build of new 1.1k seat Contact Centre / TUPE 250 FTE
Birmingham
Customer Experience for migration of 90k devices (largest Corporate Account in the UK)
London, United Kingdom
Refocussed Telesales organisation to increase sales via channel by 250%
London, United Kingdom
Designed and Implemented new Strategic Partners relationship model / increased revenue by 40%
Other employees you can reach at yorkshirewater.com. View company contacts for 1989 employees →
Kieran Mulderrig
Colleague at Yorkshire WaterSowerby Bridge, England, United Kingdom
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DT
David Thomas
Colleague at Yorkshire WaterYork, England, United Kingdom
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TS
Tracy Storton Dippfs Certs Cii Mp And Er
Colleague at Yorkshire WaterBradford, England, United Kingdom
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KP
Kelly Pitman
Colleague at Yorkshire WaterRipon, England, United Kingdom
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TB
Thomas Bellringer
Colleague at Yorkshire WaterCottingham, England, United Kingdom
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IT
Irina Taylor
Colleague at Yorkshire WaterLeeds, England, United Kingdom
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MC
Mart Chapman
Colleague at Yorkshire WaterGreater Nottingham, United Kingdom
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SB
Sarah Bennett
Colleague at Yorkshire WaterLeeds, England, United Kingdom
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JH
Jessica Hall
Colleague at Yorkshire WaterBury, England, United Kingdom
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BL
Bradley Lindsay
Colleague at Yorkshire WaterPontefract, England, United Kingdom
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Quick answers generated from the profile data available on this page.
Joyce Walker works for Yorkshire Water.
Joyce Walker is listed as Business Consultant / Senior Programme Manager at Yorkshire Water.
AeroLeads has found 1 work email signal at @prudential.com for Joyce Walker at Yorkshire Water.
Joyce Walker is based in Bishopbriggs, Scotland, United Kingdom while working with Yorkshire Water.
Joyce Walker has worked for Yorkshire Water, Arvato Crm Solutions, Key Worker During The Pandemic, Capita, and Comspective.
Joyce Walker's colleagues at Yorkshire Water include Kieran Mulderrig, David Thomas, Tracy Storton Dippfs Certs Cii Mp And Er, Kelly Pitman, and Thomas Bellringer.
You can use AeroLeads to view verified contact signals for Joyce Walker at Yorkshire Water, including work email, phone, and LinkedIn data when available.
Joyce Walker is listed with skills including Project Delivery, Telecommunications, Customer Experience, Business Transformation, Stakeholder Management, Strategic Partnerships, Change Management, and Business Architecture.
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