Joyce Wan Email & Phone Number

With 15+ years of experience in Hospitality industry. Focus on Loyalty Membership, Sales and Marketing, Call Cantre in Hong Kong and China. Partner with JW Marriott, Excelsior,Intercontinental, Holiday Inn, Kowloon Shangri-la, Le Meridien Hotel, Grand Stanford, Langham Hotel, The Ritz Carlton Hotel, Pan Pacific Hotel Group, The Hong Kong Hotels Group. Set up Call Centre at Ritz-Carlton Hotel in Shenzhen and Guangzhou; Pan Pacific Hotel Group in Xiamen and Suzhou.Anantara Vacation Club is the exclusive and luxurious private vacation ownership holiday lifestyle extension of Anantara Hotels, Resorts & Spas. Launched in late December 2010 Anantara Vacation Club has been crafted especially to create a ‘destination experience’. In the dynamic climate of today’s world, traveling to remote places for relaxation and rejuvenation has become an indulgence – if not necessity – shared by many. Creating a ‘destination experience’ is at the core of the Anantara philosophy. Anantara Vacation Club strives to go beyond Owners expectations, not simply to meet them. Anantara Vacation Club offers a uniquely flexible, innovative multi-destination Vacation Ownership Points Based Club that caters to the discerning traveler of today who needs to experience more than just luxurious holiday accommodations. Our high quality product stands out clearly against others, and is positioned to take the lead in providing a luxury brand along with an affordable shared ownership model. http://youtu.be/m7hRpfVZZC8

Listed skills include Customer Service, Sales, Management, Customer Satisfaction, and 13 others.

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  Senior Call Centre Manager

  Anantara Vacation Club

  May 2012 - Present - Hong Kong

  - Work with Senior Management team to identify new initiatives with an aim to improve the productivity of associates.- Collaborate with Regional Marketing Directors in coming up a suitable marketing campaigns for targeted customer base.- Conduct Performance Reviews and identifies areas of improvement.- Initiate / facilitate initiatives to improve the operations effectiveness and drive daily / weekly / monthly sales.- Support, instruct and coach Team Leaders/Call Centre… Show more - Work with Senior Management team to identify new initiatives with an aim to improve the productivity of associates.- Collaborate with Regional Marketing Directors in coming up a suitable marketing campaigns for targeted customer base.- Conduct Performance Reviews and identifies areas of improvement.- Initiate / facilitate initiatives to improve the operations effectiveness and drive daily / weekly / monthly sales.- Support, instruct and coach Team Leaders/Call Centre Manager in the development of positive mindset and attitudes.- Enhance / maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment. Facilitate positive employee morale, productivity, and continued improvement.- Communicate directly with Senior Management team concerning performance expectations, productivity, and accountability.- Involvement in directing work; appraising performance; rewarding and disciplining employees.- Resolve any conflicts between departments/sites and align the departments/sites with business objectives.- Report to Area Director of Call Centre Operations regarding call centre operations, business performance and staff performance. Anantara Vacation Club is searching Telesales Executive to join its vibrant Hong Kong teamif interested to the position, please send an email to jwan@anantaraclub.com with your resume and a short bio.If you have telesales experience, can speak fluent / native Mandarin, and legally work in Hong Kong. Other Asian languages are considered advantageous.Desired Skills and Experience1. Excellent customer service skills, verbal and written communication skills.2. Ability to work as a team player.3. Flexible and ability to work on tight deadline is critical.4. Fluent in written Chinese and English.I encourage you to Like and Comment below can so I can connect and network with you personally.We are looking to welcome you on our team! Show less