Joyce Wu Email & Phone Number

Taiwan

Taipei, Taipei City, Taiwan

Taipei City, Taiwan

My mission is to enable talent at VanMoof to perform at their best by creating an immersive employee experience that improves productivity and performance. I am also fully responsible for the entire administrative side of the People Operations in Asia and managing this process from starters to leavers and everything in between. He/she has a good overview of the administrative touch points throughout the employee journey and takes full ownership in executing these by managing and improving the full process for each employee at VanMoof.In addition to the People Operations role, I also pay an important role of winning culture and people business partner in Asia. Help the team leaders to collaborate with different teams to make sure the right information is communicated to the right people and support the leaders in defining key operational workflows and help improve the process and communication gap among different teams.• Oversee full HR and Administration spectrum, including HR strategy planning, employee operations, C&B, recruitment, talent development, etc.• Act as strategic business partner to Head of People and trusted advisor to operations leaders.• Support the leaders in defining key operational workflows and help improve theprocesses and communication gaps among different teams.• Responsible for the entire administrative side of the People Operations in Asia andmanaging this process from new starters to leavers.• Managing pre-processing payroll for all countries and point of contact for payroll.• Initiate and roll out employee culture, engagement, and wellbeing initiatives.• Support in designing and implementing learning & development opportunities forEmployees.• Give proactive input on global compensation plans and policies and design local compensation & benefits policies.• Continue to lead the projects both in Taiwan and Japan retail stores.

Taipei City, Taiwan

Together with one of founder. one local marketing agent, and a designer, we started our journey in Japan. 3 weeks time, we set up a pop-up shop and make it run. Meanwhile, we were planning for an official shop in Japan. From the lease negotiation to the local logistics, good learning from the success and failure too. Communication and getting understand deeply the local culture is always a key when going to a new market. No short cut even it's a country you are familiar with.• Lead the projects for setting up the Taiwan and Japan retail stores and product/event launches by coordinating with different departments in NL and Taiwan.• In charge of all affairs regarding VANMOOF Taiwan shop, including sales representative duties, dealing with customers and assisting with questions and purchases.• Responsible for product pricing, shipping and margin monitoring.• Manage all office affairs and communications, including secretarial responsibilities for CEO.

Taipei, Taipei City, Taiwan

• Help start up the business for a unique guitar strap product range.• Make important policy, planning, and strategy decisions.• Develop, implement, and review operational policies and procedures.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organizations.

Taipei City, Taiwan

Talk about the stories of VanMoof and share our vision of getting more people on bikes to the people who have the same vision as us. Meanwhile, we hear their commute stories in their countries and what they enjoy the most on VanMoof. My main territories are on APAC and middle and south America. • B2B take care of distribution outside of Europe and North America, dealing with distributors and dealers on a daily basis, and evaluating new distributors with management.• B2C in charge of all affairs regarding VanMoof Taiwan shop, including sales representative duties, dealing with customers and assisting with questions and purchases.• Responsible for product pricing, shipping and margin monitoring.In addition to it, I managed Taiwan office. Took care of procurement and all finances and accounting, including communication with Holland headquarters.• Manage all office affairs and communications, including secretarial responsibilities for CEO.• Take care of all finances and accounting, including communication with Holland headquarters and working with SAP system.

Taipei City, Taiwan

Deliver Packs sells air inflatable packaging products. I successfully land their products in Thailand, Korea, India, Columbia, Russia, Turkey, etc. and led to a sales increase of 30% compared to 2010.• Coordinate sales of a wide range of packaging materials and protective products for transportation and shipping of goods worldwide.• Provide customer service, liaise with customers and factory on a daily basis, by e-mail and telephone, as well as meeting clients in person.• Manage accounts of all sizes by representing your team externally with clients and internally by working with direct reports and supporting positions.• Manage client input and feedback for all projects with detailed direction and timelines.

Taipei City, Taiwan

After coming back from the USA, I worked as an international sales specialist in Yung Hsin Plastic for 5 years, a company which has been active in this industry for 40 years. It's an OEM manufacturer of inflatable PVC products for water sports. All of the sales were focusing on America and Europe, including famous customers in the water sports industry such as Coleman, Sevylor, O’Brien and Liquid Force. I was able to meet with customers to discuss critical issues, and helped minimize the company’s losses on a serious claim. I took care of customer inquiries, from initial sample development, quote, order schedule, delivery, shipment arrangement, payment and warranty claim. Moreover, I was involved in the development of green material TPU products and medical products. The year 2007 saw a big growth in sales, increasing by 40%. I helped the company to expand in other areas to meet the current and future trends in a changing world.• Coordinate sales of water sports and leisure products, achieved 40% increase in sales.• Responsible for product development and communications with customers and factory, helping development of e.g. TPU (green material) and medical products.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Forecast and track key account metrics.

Los Angeles, California, United States

First time to fly out to work and live abroad. The language and culture difference made me grow a lot. I worked at a jewelry store as a sales assistant in downtown Los Angeles, and took care of walk-in customers. This helped improve my English enormously. Also, I attended the LA gift show in February and July 2006. At the shows I met with the people from all over the world and achieved a great increase in sales. During my stay in the USA, I learned to be independent and adjustable to the new and changing environment.• Invoice and pack merchandise, handle incoming calls and provide customer service.• Responsible for product pricing, shipping and margin monitoring.• Supervise company booth and sales during 2006 L.A. Gift Show in February and July