Joyce Wyeth Tuazon Email & Phone Number

Metro Manila, Philippines

Belmont, California, United States

Manila, National Capital Region, Philippines

*Ensure customer satisfaction of all customer concerns, questions, and requests for product information*Provide pricing and program information to customers and Sales group as required*Work with existing SYNNEX sales segments and Sales group to grow the business*Understanding of vendor and distribution processes and do what is necessary to accurately.

Pasig, National Capital Region, Philippines

*Effectively managed a high-volume of inbound and outbound customer calls.*Addressed and resolved customer product complaints empathetically and professionally.* Gathered and verified all required customer information for tracking purposes.*Referred unresolved customer grievances to designated departments for further investigation.* Managed high call.

Pasig, National Capital Region, Philippines

• Created an online training program to be used during video training conferences.
• Organized training for 150 new students per week.
• Selected and assigned instructors to conduct training seminars.
• Increased performance scores by 20% by monitoring 150 students per week.
• Extensively trained new and existing students.
• Planned and delivered module trainings to an average of 150 students per week.

Pasig, National Capital Region, Philippines

• Answered calls by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating… Show more
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.