Joyce Wyeth Tuazon Email & Phone Number

Metro Manila, Philippines

Belmont, California, United States

Manila, National Capital Region, Philippines

*Ensure customer satisfaction of all customer concerns, questions, and requests for product information*Provide pricing and program information to customers and Sales group as required*Work with existing SYNNEX sales segments and Sales group to grow the business*Understanding of vendor and distribution processes and do what is necessary to accurately deliver products to Clients*Evolving over time into a subject matter expert, you educate and train other departments, and new… Show more *Ensure customer satisfaction of all customer concerns, questions, and requests for product information*Provide pricing and program information to customers and Sales group as required*Work with existing SYNNEX sales segments and Sales group to grow the business*Understanding of vendor and distribution processes and do what is necessary to accurately deliver products to Clients*Evolving over time into a subject matter expert, you educate and train other departments, and new hires.*Respond to requests from internal clients or your team and assist with wide range of Vendor specific quotes Show less

Pasig, National Capital Region, Philippines

*Effectively managed a high-volume of inbound and outbound customer calls.*Addressed and resolved customer product complaints empathetically and professionally.* Gathered and verified all required customer information for tracking purposes.*Referred unresolved customer grievances to designated departments for further investigation.* Managed high call volume with tact and professionalism.*Acted professionally and patiently when addressing negative customer feedback.

Pasig, National Capital Region, Philippines

▪ Created an online training program to be used during video training conferences.▪ Organized training for 150 new students per week.▪ Selected and assigned instructors to conduct training seminars.▪ Increased performance scores by 20% by monitoring 150 students per week.▪ Extensively trained new and existing students.▪ Planned and delivered module trainings to an average of 150 students per week.▪ Reviewed daily metrics of students’ assessments to evaluate their… Show more ▪ Created an online training program to be used during video training conferences.▪ Organized training for 150 new students per week.▪ Selected and assigned instructors to conduct training seminars.▪ Increased performance scores by 20% by monitoring 150 students per week.▪ Extensively trained new and existing students.▪ Planned and delivered module trainings to an average of 150 students per week.▪ Reviewed daily metrics of students’ assessments to evaluate their strengths and weaknesses.▪ Monitored participant workflow and behaviors throughout the training process.▪ Administered performance reviews to evaluate each student's progress.▪ Clearly communicated objectives for all lessons, units and projects to all students.▪ Used a variety of assessment tools and strategies to improve instruction methods.▪ Addressed all questions from training program participants Show less

Pasig, National Capital Region, Philippines

▪ Answered calls by addressing customer inquiries, solving problems and providing new product information.▪ Described product to customers and accurately explained details and care of merchandise.▪ Effectively communicated with and supported sales, marketing and administrative teams on daily basis.▪ Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.▪ Ensured superior customer experience by addressing customer concerns, demonstrating… Show more ▪ Answered calls by addressing customer inquiries, solving problems and providing new product information.▪ Described product to customers and accurately explained details and care of merchandise.▪ Effectively communicated with and supported sales, marketing and administrative teams on daily basis.▪ Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.▪ Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.▪ Learned, referenced and applied product knowledge information.▪ Managed wide variety of customer service concerns and to resolve customer issues quickly and efficiently.▪ Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.▪ Directed calls to appropriate individuals and departments. Show less