Organized, service-focused, detail-oriented, empathetic, relationship builder, with a generous spirit.“She has an unmatched passion infectious in the store and with clients”.Outgoing and friendly, with a positive attitude, and excellent verbal communication skills. Able to prioritize collaborative leadership to cultivate productive cross-functional teams.Will adapt to changing business conditions, can switch gears as required, and has been called a “swiss army knife employee”.Sustains a best practice of honesty, and bounces back after confronting obstacles.An empathetic listener, who quickly taps into the needs and sensibilities of others, resulting in persuasive leadership & effective team-building.Advanced knowledge of digital technology, including Microsoft Office (Excel, Word, PowerPoint) and Adobe Creative Suite (Photoshop, Illustrator, InDesign).
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RepresentativeNorml Canada Sep 2023 - PresentTorontoNORML Canada provides non-partisan media commentary about issues affecting cannabis consumers, patients, and entrepreneurs.The organization is committed to eliminating all civil and criminal penalties for private cannabis use. The use of formal sanctions to discourage cannabis use has been costly and harmful on both a societal and individual level.NORML Canada is a proponent of safe, equitable, and affordable access to recreational and medical cannabis. -
Customer Service SpecialistThe We Store Inc Jun 2023 - Sep 2023Sarnia, Ontario, CanadaIn-depth knowledge of cannabis products, strains, and their effects, which can translate to expertise in other product-based industries.Adaptable to different situations and a wide range of customer issues. Flexibility in adapting to changing industry trends, products, and customer preferences.Collaborative skills to work effectively with colleagues, whether in sales teams or cross-functional groups.Building and maintaining relationships with customers, understanding their needs… Show more In-depth knowledge of cannabis products, strains, and their effects, which can translate to expertise in other product-based industries.Adaptable to different situations and a wide range of customer issues. Flexibility in adapting to changing industry trends, products, and customer preferences.Collaborative skills to work effectively with colleagues, whether in sales teams or cross-functional groups.Building and maintaining relationships with customers, understanding their needs, and providing excellent service.Proficiency in sales techniques, persuasion, and negotiation to meet or exceed sales targets.Familiarity with industry regulations and compliance, which can be valuable in roles involving legal and regulatory matters.Experience in managing inventory, tracking product levels, and ensuring stock availability.Adept at managing conflicts and finding amicable solutions. Show less -
Assistant ManagerChoom Jan 2022 - Jul 2022Toronto, Ontario, CanadaSupport the Store Manager by preparing presentations for and attending meetings with the regional management team.Maintain & update sales goal calendars and communicate to staff ensuring maximum efficiency and profitabilityLead special product launches, projects, and assignments.Work with the corporate team to communicate merchandising standards to our team (training information, visual merchandising instructions, sales reports, etc.)Boost team productivity and enhance… Show more Support the Store Manager by preparing presentations for and attending meetings with the regional management team.Maintain & update sales goal calendars and communicate to staff ensuring maximum efficiency and profitabilityLead special product launches, projects, and assignments.Work with the corporate team to communicate merchandising standards to our team (training information, visual merchandising instructions, sales reports, etc.)Boost team productivity and enhance performance by instituting motivational approaches.Expand cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.Support in hiring, onboarding, engaging, and developing educators.Operational duties include spot-checking inventory, receiving purchase orders, updating sales boards, and creating maintenance tickets. Show less -
EducatorChoom Jul 2021 - Jan 2022Toronto, Ontario, CanadaExceeds in key performance indicators and champions company valuesResponsible for opening & closing duties for the store, including cash drawer balances.Sell & service clients, and process POS transactions, including cash and credit purchases or refunds. -
Dispensary TechnicianThe Hunny Pot Cannabis Co. Mar 2019 - Jun 2020Toronto, Canada AreaFirst legal cannabis retailers in Toronto, a unique learning experienceAbility to self-educate on the constantly changing regulations and convey accurate information to customers.Adept sales capability with a desire to make meaningful connections through attentive listening & personalized consultations.Can suggest similar alternative products if a request is not in stock.Perform reception duties as needed– Check IDs and credentials of customers and answer a myriad of frequently… Show more First legal cannabis retailers in Toronto, a unique learning experienceAbility to self-educate on the constantly changing regulations and convey accurate information to customers.Adept sales capability with a desire to make meaningful connections through attentive listening & personalized consultations.Can suggest similar alternative products if a request is not in stock.Perform reception duties as needed– Check IDs and credentials of customers and answer a myriad of frequently asked questions about the shop, and local laws, and be a general positive face for the storeQuick and cheerful under high-traffic situations while maintaining attention to detail. Show less -
Sales AssociateLush Fresh Handmade Cosmetics North America Apr 2015 - Jan 2018Sherway Gardens & Yorkdale Shopping CentreMaintained specialist role, internally known as “Charity Pot Star”, responsibilities including; Preparing slide presentations, leading training sessions & providing ongoing education Driving & tracking charitable sales Ensuring displays meet design standards Reading & responding to all related emails Working with the Regional Ambassador
Joyce Brown Education Details
Frequently Asked Questions about Joyce Brown
What company does Joyce Brown work for?
Joyce Brown works for Norml Canada
What is Joyce Brown's role at the current company?
Joyce Brown's current role is Client Relations Specialist.
What schools did Joyce Brown attend?
Joyce Brown attended Humber College.
Who are Joyce Brown's colleagues?
Joyce Brown's colleagues are Sarah Jane.
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