Joyce Allen Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

I provide administrative and technical support to the Matteo Ricci Institute’s College in the High School (CiHS) courses in Catholic high schools and work with the Director to accredit the Matteo Ricci Institute's concurrent enrollment program by 2028, as required by WA State law. In addition, during the summer of 2024, I am leading an effort to create an online registration portal for a new asynchronous course that will be piloted at eight Jesuit high schools in the winter of 2025.

Seattle, Washington, United States

As a part of Academic Affairs, I manage an office of 12 responsible for excellence in record and academic policy management as well as functions related to degree audit, registration and extensive consulting on curriculum planning and course planning and rooming. I serve on several division-wide and university-wide committees and taskforces. Pride points in the work to date and ongoing efforts include launching electronic forms to replace paper routing, producing first commencement ceremonies at Climate Pledge Arena, and establishing a functional academic policy review committee and process to modernize and drive more equity thinking into our academic policies, develop stronger ties with academic departments for collaborative curriculum change excellence.

Seattle, Wa

In addition to extensive change management work around converting to a new student information system come February, 2021, I advocated greater automation and remote support across the division. We adopted new tools and systems and leveraged our IT partners to begin to turn paper forms into e-forms while continuing to serve customers remotely with high functioning responsiveness and care. We were moving into an unclear future with conservative budgeting and annual course scheduling in support of working adults and Seattle Promise students who attend two years tuition free.

Seattle, Wa

I led and participated in key enrollment management initiatives focused on Guided Pathways, an effort to maximize student commitment to degree and goal completion. I oversaw Outreach and Admission, Credentials Evaluation, Registration, 5 TRiO programs, Registration, Financial Aid, Advising, Tutoring, Accessibility Services and Completion Coaching for South Seattle College. I oversaw the student complaint process and I was a member of the South Seattle College President's Cabinet. I sat upon several cross-campus and cross-district committees and task force groups including the Strategic Enrollment Management (SEM) committee and the district commencement ceremony, held at T-Mobile Park each June. In November, 2016 I became a Qualified Administrator of the Intercultural Development Inventory (IDI) and regularly conducted group and individual assessments. My greatest achievement is my work on strategic initiatives where I led the process to end late registration, moved our paper registration and petition forms to fillable PDFs, developed a FERPA course in Canvas for district-wide compliance and developed three robust initiatives to be included in the SEM work plan. I was a core leader to produce our year 7 NWCCU accreditation report and completed our site visit in April, 2019. My final focus was to co-lead our college succession planning efforts and to launch a strategic equity enrollment management planning process for the district.

Greater Seattle Area

Seattle, Washington

Client engagements included Flying House Productions retreat facilitation, UW Press strategy development, Bellevue Botanical Garden strategy development and New Tech Network and PATH, Malaria Vaccine Initiative interview, survey and report writing. In addition, I consulted, advised, and improved how the business executed on the mission to grow capacity in the social sector. Working with the business owner, I developed relevant business strategies, grew revenue and implemented sustainable customer operations strategies and best practices. I managed and handled subcontractor relationships, organizational policy setting and refinement, and tax and business compliance. I developed all client business proposals and scopes with related budgets. I completed and oversaw all contract arrangements. I managed project scopes and engagement follow up from contract through completion. I developed and implemented project reporting methodology for client deliverables and added strategic value to all business engagements.

Greater Seattle Area

As the University Registrar and Director of Enrollment Operations I managed a 23 person office responsible for student record management and enrollment services operations. I led the teams accountable for transfer record evaluation, degree auditing, classroom scheduling, transcripting and academic policy management. The enrollment services operations team provides data entry support for Undergraduate and Graduate Admission and Student Financial Services. My team was responsible for driving excellence in process documentation as well as process and tool change guidance and testing. I served on several cross-campus committees supporting academic excellence including the Council for Associate Deans, the Council of Co-Leaders, the President's Advisory Council, the Strategic Enrollment Development Plan Committees (UG and GR), the University Core Revision Committee, the Space and Capital Planning Group, the Year Three Accreditation Report committee, the Technology Planning Committee, Director level search committees and the Strategic Plan Development Committee. I operated as the interim Associate Director of Student Financial Services for 8 months in 2011.

I was placed on temporary assignment in the Student Financial Services office as an internal consultant. While there I functioned first as the Associate Director of Student Financial Services and led the hiring process for the new Associate Director. I subsequently helped to implement additional best practices and process improvement across all functions within the office, which included developing an annual planning and action document as well as leading the effort to comply with Gainful Employment legislation.

As the Associate Registrar of Systems, I managed a team of 5 employees focused on academic scheduling, academic records management, web development and maintenance and a variety of technology projects related to Datatel's Colleague software system, including a major test project for enrollment services related to the R18 upgrade.

Redmond, Wa

Including two years of prior Microsoft employment I have 14+ years of service in which I provided technical support for applications on the DOS, Windows and the MacIntosh platforms. I was a program manager for several training organizations, 4 years with global responsibilities, and I was employed as a business manager for a general manager in Windows as well as the CIO, Rick Devenuti. The highest impact work included participation in a pilot of a proof of concept cross-platform technical support team of Microsoft Word support engineers, a member of a design team which produced a robust competency role and training support matrix for all technical sales positions, leading the redesign and implementation of the new hire training program at corporate, partnering with McKinsey and Company consultants on developing an IT and Operations reorganization and merger resulting in the Worldwide Operations Group and, as a part of a small human resources team, designing and launching the Microsoft Academy of College Hires (MACH) program for high potential sales employees worldwide.

M.Ed., Adult Education And Training, Human Resource Management

Ba, Psychology

Activities and Societies: Study Abroad in Innsbruck, Resident Assistant, Crew