Joyce Allen

Joyce Allen Email and Phone Number

Customer Account Manager @ Ontic
Chapel Hill, NC, US
Joyce Allen's Location
Creedmoor, North Carolina, United States, United States
Joyce Allen's Contact Details

Joyce Allen personal email

n/a

Joyce Allen phone numbers

About Joyce Allen

Customer Focused Professional with a strong history of going the extra mile to meet and exceed client expectations. Experienced in supporting 10+ Fortune 500 Accounts, as well as Contract Administration for Internal and External Government Contracts, in fast-paced environments. Provided regular feedback to internal teams regarding customer requirements and preferences. Competent in Enterprise Resource Planning software. Familiarity with Government Contract Requirements, Policies and Procedures. Previous experience handling customer complaints. resolving 100% of faulty product complaints with replacement and return policies. Ability to work independently and as part of a team. Service is my Passion!

Joyce Allen's Current Company Details
Ontic

Ontic

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Customer Account Manager
Chapel Hill, NC, US
Joyce Allen Work Experience Details
  • Ontic
    Customer Account Manager
    Ontic
    Chapel Hill, Nc, Us
  • Self-Employed
    Independent Contractor
    Self-Employed Apr 2014 - Jan 2024
    Creedmoor, North Carolina, United States
    WyzOne Senior Solutions, LLC (Founder)Caregiver, Elder Memory Care for one clientHelped meet social, intellectual and emotional needs with caring companionship.Assisted with activities of daily living, such as bathing, dressing, toileting, and grooming.Prepared nutritious meals according to preferences and dietary restrictions.Delivered expert care for dementia-related illnesses.Facilitated communication with healthcare providers during appointments or phone calls.Improved patient care through collaboration with the healthcare team. Wisdom Senior Care, DurhamCaregiver SchedulingScheduled fifteen plus Caregivers for private home companionship and daily living assistance Maintained daily and weekly appointment schedules for fifteen plus caregivers and thirty plus clients.Handled incoming calls from clients and answered questions related to their scheduled appointments or general inquiries about services.Ensured compliance with privacy regulations by maintaining confidentiality of client, caregiver, and company information.Measurement IncorporatedRemote/Onsite ScoringUsed provided software programs to efficiently input scores and track results.Evaluated students' performance on standardized tests according to established guidelines.Met daily deadlines for completing assigned tests to ensure timely reporting of results.Adapted quickly to new testing procedures or changes in scoring guidelines as needed.Maintained positive attitude during periods of high volume testing, staying focused on providing accurate scores.
  • Firstmark Aerospace
    Contract Administrator
    Firstmark Aerospace Jul 2008 - Apr 2014
    Creedmoor, Nc
    Worked as a D.O.T. Safety-Sensitive EmployeeHandled Indirect and Direct Federal Government ContractsAssisted with FAA Repair Station AdministrationMaintained Private Sector & Government Customer RelationsEstablished professional relationships with key client contacts.Helped resolve routine questions as primary point of contact between groups.Participated in audits related to procurement processes and contract compliance.Collaborated with project teams to develop an accurate scope of work for new contracts.Facilitated communication between clients, engineers, and other internal departments
  • Private K-12 Academy
    Science Teacher
    Private K-12 Academy Nov 2006 - May 2008
    27522, Creedmoor, North Carolina, United States
    Taught Earth Science, Biology, Anatomy & Chemistry to 20 High-School studentsTaught Middle-School Earth Science to 16 8th gradersMaintained Homeroom for 7 12th GradersDesigned assessments that effectively measured student understanding of key concepts.Maintained accurate and detailed records of student participation, grades and attendance.Fostered a positive learning environment that encouraged active participation from all students.Enforced classroom rules and expectations consistently across all science courses.Achieved Teacher of The Month, November 2007
  • Ibm/Lenovo Pc Company
    Advisory Client Support
    Ibm/Lenovo Pc Company Nov 1999 - Oct 2006
    Rtp
    Provided regular feedback to product development teams regarding customer requirements and preferences for 10 Fortune 500 AccountsCollaborated with internal teams to ensure successful customer onboarding and implementation.Resolved 100% of faulty product complaints with replacement and return policies.Sustained 95% percent customer satisfaction rates with problem resolution and feedback Maintained positive customer relations with expert service in an Advisory Client Support roleWorked closely with supply chain and procurement teams to meet delivery and production goals.Supported nationwide Customer 1-800 Line

Joyce Allen Skills

Teamwork Customer Support Customer Satisfaction Customer Acquisition Government Procurement Government Proposals Aerospace Manufacturing Large Enterprise Computer Sales Support Direct Sales Presentations Public Speaking Public Relations Event Planning Events Coordination Team Leadership Team Building Networking Elder Care Creative Writing Speech Writing Resume Writing Microsoft Office Sap R/3 Brio Reports Vantage Lotus Notes Lotus 123 Poetry Grammar Teaching Adults Highly Detail Oriented Friendly Personality Computer/technical Literacy Keen Listener Proofreading Far Defense Contracting Leadership Entrepreneurship Customer Focused Government Sap Business Communications Self Management Team Oriented Customer Engagement Building Relationships Customer Retention Personal Development Customer Service

Joyce Allen Education Details

Frequently Asked Questions about Joyce Allen

What company does Joyce Allen work for?

Joyce Allen works for Ontic

What is Joyce Allen's role at the current company?

Joyce Allen's current role is Customer Account Manager.

What is Joyce Allen's email address?

Joyce Allen's email address is jo****@****ier.com

What is Joyce Allen's direct phone number?

Joyce Allen's direct phone number is +191970*****

What schools did Joyce Allen attend?

Joyce Allen attended Saint Augustine’s University.

What are some of Joyce Allen's interests?

Joyce Allen has interest in Writing, Social Media, Public Speaking, Personal Development, Reading, Proofreading, Swimming, Finances, Sales, Health.

What skills is Joyce Allen known for?

Joyce Allen has skills like Teamwork, Customer Support, Customer Satisfaction, Customer Acquisition, Government Procurement, Government Proposals, Aerospace Manufacturing, Large Enterprise Computer Sales Support, Direct Sales, Presentations, Public Speaking, Public Relations.

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