Joyce Allen Email & Phone Number

Davenport, Fl, Us

Hollywood, Florida, Us

Managing healthcare IT projects and analyst team in South Florida. Area of expertise is hospital access management, healthcare IT management, EHR systems implementations, IntegrationEpic System Analysis, Design, and Configuration (ADT/Prelude)Workflow analysis and process improvement for patient access and patient flow managementADT Integration with Ancillary Clinical applications and RTLS/RFID technology solutionsPromote system security and patient confidentiality by ensuring that supported IT systems meet compliance with regulatory requirements for Security and Protected Health InformationCollaborate with IT leadership to identify goals and methods to motivate staff to achieve individual and team successCollaborate with IT and hospital operational leaders on team projects, staff efforts, goals and issuesInterface with hospital operational leaders and end users to ensure that clinical applications are developed and optimized to meet their business needs and specificationsCreate and encourage an environment of information sharing, team-based resolutions, cross-training, collaboration, and process improvement within IT and and across organizational boundaries.Resource planning and allocation of resources to meet goals of the clinical systems services area, IT goals and business prioritiesEnhance and drive standardization of operational processes and workflows to optimize system performance and value Ensures that service resources are assigned for the timely resolution of clinical application incidents and requestsPlan and implement employee training and development activities: healthcare information technology in-services and staff meetingsCreate educational resource materials that help operational end users and IT employees to develop clear understanding of clinical information systemsResponsibilities related to human resource management such as performance reviews, competency development, and coaching of staff

Hollywood, Florida, Us

Provide system analysis, design, and implementation support for GE Centricity Enterprise and Quadramed Affinity Patient Information Management modules including: Security and User Preferences, Registration and ADT, Medical Record Merge, and Patient List ManagementWork with clinical and IT department staff to configure, implement and support clinical applications in support of the strategic plan of the healthcare systemParticipate in clinical IT projects including project management tasks, process analysis, and system testingPlan and conduct testing of applications and interfaces, application upgrades, and urgent code fixes to ensure systems and applications are operational and maintained Address system and process issues impacting the ability to deliver required resultsWork with application vendors to resolve application issuesWork with programmers and analysts to understand applications and technical environments, troubleshoot and resolve system issuesProvide education, documentation, and training on application functionality to other support analystsPrepare documentation in support of projects, testing, issue resolution and workflowsMonitor the status of open work orders for service areasProvide creative solutions to customer requirements and problems

Hollywood, Florida, Us

- Supervise work and responsibilities of 20 Patient Financial Services Reps in Emergency Dept Registration- Implemented bedside registration in the EDSupervise Emergency Department Patient Registration in compliance with hospital policies and procedures, regulations and standardsEstablish and maintain department policies and proceduresEstablish and achieve registration department goals and objectives consistent with hospital goals Recruit and facilitate department specific orientation and training for new employeesEvaluate and monitor employee job performance: track and report progress, trends, registration accuracy and productivityPlan and implement employee training and development activities: registration in-services and staff meetingsCreate educational resource materials that help employees to develop clear understanding of registration practices, principles, and conceptsPrepare work schedules and coordinate daily work assignmentsMaintain employee time and attendance records and prepare bi-weekly payroll