Joyce Buck work email
- Valid
- Valid
Joyce Buck personal email
Joyce Buck phone numbers
At Unify Consulting, our model breaks the mold with a bespoke approach to every client's unique challenge. Unify consultants dare to uncover what matters, empower breakthroughs, and deliver with purpose. We shapeshift to each client's context, bringing human-centered perspectives designed to multiply results. We've committed to a sustainable, inclusive future. Let's bring the best of us together. Let's Unify!
Raining Virtue Inc.
View- Website:
- rainingvirtue.com
- Employees:
- 75
-
Senior ConsultantRaining Virtue Inc.Bellevue, Wa, Us
-
Vice President, Foundational Accounts (Gtm)Unify Consulting Jan 2023 - PresentSeattle, Washington, United States -
Managing Director, Seattle MarketUnify Consulting Aug 2021 - Feb 2023Seattle, Washington, United StatesAt Unify Consulting, our model breaks the mold with a bespoke approach to every client's unique challenge. Unify consultants dare to uncover what matters, empower breakthroughs, and deliver with purpose. We shapeshift to each client's context, bringing human-centered perspectives designed to multiply results. We've committed to a sustainable, inclusive future. Let's bring the best of us together. Let's Unify!
-
Account DirectorUnify Consulting Jun 2020 - Aug 2021Seattle, Washington, United States
-
Senior Program & Portfolio ManagerAmazon Operations Human Resources Dec 2018 - Jun 2020Greater Seattle AreaEstablished a program management office for Global Workforce Staffing enabling the recruitment of 800k+ associates annually. Designed & implemented workstreams in Business & Capacity Planning, Strategic Operations & Engagement, Standard Operating Procedures & Process Enablement & Portfolio Management Practices.
-
Director, Process Design & Engineering (Business Transformation)Verizon Wireless Jun 2015 - Jan 2018Bellevue, WaLead business transformation, restructuring, ad continuous improvement efforts for wireless service operations - driving cost-control initiatives and implementing the controls and operational excellence practices needed to achieve EBITDA targets. Manage a 10+ employee team of process engineers and project managers, including multiple Lean Six Sigma Black Belts. -
Director, Wireless Project Management Organization (Pmo)Verizon Wireless Feb 2012 - Jun 2015Bellevue, WaReported to the VP of Marketing Portfolio Management and supplied the project management expertise needed to help Verizon successfully plan/execute an OMNI Channel Customer Experience Strategy. Led a team of 10 Senior Project Managers in the successful deployment of various launches and initiatives, collaborating effectively with cross-functional peers across multiple departments to align efforts and ensure deadline attainment.
-
Director, Business Sales, Pacific NorthwestVerizon Wireless Feb 2010 - Feb 2012Managed a 110-member B2B regional sales team, providing the daily direction/mentoring needed to maximize enterprise customer adoption rates and meet assigned Growth, Revenue & Customer Experience targets. Span of control included management of 7 Associate Directors, 11 Sales Managers, and 92 Sales Associates.
-
Director, Business & Government Customer Service & OperationsVerizon Wireless Feb 2006 - Feb 2011Bellevue, WaOversaw all Business & Government Corporate Operations (BGCO) Group marketing/operations activities for the 10-state West Area—reporting to VP of West Area Customer Service and ensuring delivery of assigned KPI’s via the execution of targeted strategic planning, employee engagement, and performance improvement initiatives.
-
Associate Director, Business & Government Customer OperationsVerizon Wireless Jan 2005 - Jan 2006Bellevue, WaAssigned to achieve aggressive KPI targets and lead day-to-day call center operations management for Verizon’s West Area, encompassing a total staff of 350 + employees consistently delivering 70% service level and ranked #1 in first call resolution. Heavy focus on maintaining high levels of customer loyalty, retention, and satisfaction within the incredibly competitive wireless industry landscape—as well as on up-selling and cross-selling activities.
-
Associate Director, Call In Rate ReductionVerizon Wireless Jun 2003 - Dec 2004Bellevue, WaTook on special short-term assignment focused on reducing Customer Call-In Rates within the West Area, shifting the service paradigm (both internally and externally) to emphasize self-serve support methods and educate customers about alternate ways for getting assistance on phone usage, purchasing, and troubleshooting issues.
-
Associate Director, Campaign Marketing OperationsVerizon Wireless Jan 2001 - May 2003Bellevue, WaTook on special assignment focused on successfully transitioning 70 call center employees from a service-to-sales orientation. Utilized numerous change management and transformation techniques to accomplish goals with a minimum of disruption, sustaining an average close rate of 80% on all Campaigns (against target of 70%).
-
Associate Director, Process Design & EngineeringVerizon Wireless Jul 2000 - Jan 2001Bellevue, WaLed remote team of 10 area-wide employees, comprised largely of Project Managers, Business Consultants, and Business Analysts—focused on initiating the successful deployment of new processes, products, and technology systems within the company while ensuring minimal stakeholder and customer service impact.
Joyce Buck Skills
Joyce Buck Education Details
-
Business Administration And Management, General
Frequently Asked Questions about Joyce Buck
What company does Joyce Buck work for?
Joyce Buck works for Raining Virtue Inc.
What is Joyce Buck's role at the current company?
Joyce Buck's current role is Senior Consultant.
What is Joyce Buck's email address?
Joyce Buck's email address is jo****@****ing.com
What is Joyce Buck's direct phone number?
Joyce Buck's direct phone number is +142560*****
What schools did Joyce Buck attend?
Joyce Buck attended Washington State University.
What skills is Joyce Buck known for?
Joyce Buck has skills like Customer Service Management, Large Scale Change Management, Executive Presentation Skills, Cross Functional Team Leadership, Business Process Improvement, Budget Management, Resource Allocation, Teamwork, Employee Engagement, Culture Development, Contract Negotiation, Process Development.
Who are Joyce Buck's colleagues?
Joyce Buck's colleagues are Jen Wisemore, Jennifer Carlin, Paula Bourgeois, Jake Welch, Rachael Folsom, Deborah Doll, Michael Ahern.
Not the Joyce Buck you were looking for?
-
1coenergytexas.com -
2verizonwireless.com, verizon.com3 +142560XXXXX
-
Joyce Buck
Highly Motivated, Reliable, Proficient In Ms Office, Multitasking, Attention To Detail, Communication,Burlington, Nj5aol.com, msn.com, yahoo.com, bellatlantic.net, yahoo.com5 +180131XXXXX
-
2hotmail.com, deloitte.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial