Joyce L. Email & Phone Number

I am a dedicated professional with over 5 years of experience as a Remote Customer Representative, 3 years as an Executive Assistant, and 10 years in education and leadership. I focus on delivering excellent customer satisfaction and enhancing customer experience through clear communication and teamwork. My expertise includes billing, resolving chargeback disputes, and managing social media to improve customer service and support business growth.Professional Highlights:- Reduced chargebacks by 70% through market analysis. Handled customer refunds and service issues, following risk management protocols.- Provided visa consulting and managed customer interactions, maintaining a quality score above 90%.- Organized travel and large events for up to 700 participants, demonstrating strong organizational skills and attention to detail. Led meetings and training for large teams to ensure successful events.I believe a positive attitude makes a difference. Whether solving billing issues or creating engaging social media content, I approach every task with energy and enthusiasm. I am eager to connect and expand my professional network. Feel free to reach out via LinkedIn or email me at enjoy.lira@outlook.com.Skills: MS Office 365, Microsoft Excel, Google Workspace, BlueSnap, Maverick Payments, dLocal, NMI, Jira, Slack, Zoom, Zendesk, Confluence, Trello, Adobe Creative Cloud, CorelDRAW, Monday.com, Miro, Risk Management, Data Analysis, Project Management, Calendly.