Joyce C. G. Lam, Mba, Pmp, Csm Email & Phone Number

Beverly Hills, California, Us

Responsible for Portfolio Management, Marketplace Technology Division. Intersecting both worlds of program management and business experiences in endeavors. Working closely with Senior Leadership members (i.e. E/SVPs, VP, Directors and etc.), Sponsors and Stakeholders to help achieve company's goals•Ability to work under extreme deadlines through effective leadership, coordination, communication and management skills•Global reaching program management of high demand, highly visible and/or highly sensitive initiatives-Onsale Readiness: Lead, Collaborate, and Cross Coordination with 6-18+ teams equaling to 25-90+ people across multiple markets. Create and Manage Playbooks-Help Launch new global features/functionalities -Liaison with 3rd party partners •Abuse Prevention: Program Manage, Collaborate and Coordinate-Liaison between Marketplace Technology and Trust & Security Divisions in the continuous fight against abusive and bot behaviors-Rapid SWAT team enablement -Lead and Formulate Abuse Prevention Engineering Roadmap, priorities, capacity and resource planning •Mentor, Train, and Onboard Team Delivery Managers and interested new members joining the division-Ecosystem education and walkthrough-1on1's: provide guidance, cohesive learnings and perspectives•Lead, Empower and Influential in creating upcoming year's Roadmap vision •Proactive up/downward communication for effective leadership and management of initiative progress and finding solutions to roadblocks through in/formal communications and reports•Manage, Lead and Implemented a New Initiative Request Intake process to streamline and align technical requests with company goals; provides valuable information to be proactive in planning, forecasting and capacity planning

Mountain View, California, Us

Responsible for project/program managing multiple Engineering Development Feature teams simultaneously. Active contributor with Sponsors and Stakeholders on various initiative. Also working closely with C-Levels, VPs and Directors to help achieve goals set for initiatives.•Impactful ability to gain project alignment and traction with initiatives that have been stagnant and/or in the red longer than it should be. Examples of some successful results,-Coordinated 10+ teams on payment migration (clawback) to core platform in 3 months duration with results in gaining $3+ millions dollars in the form of revenue recognition-Ability to bring Leaderships' proposed revised product ideation to fruition in 26 days as part of MVP (minimal viable product), which lead to increased interest in expanding product line. Success with 2nd release of 150+ sub products in 5+ months-Conducted 2 day war room events (w/8+ teams), which led to healthy discussions to decipher what is needed as MVP baseline for execution. Outcome: project that was stagnant for years was completed and released in 5.5 months-Successfully completed what was estimated as a 9+ month project in 2 months and on time. Also started an unprecedented important partnership with two major highly recognized top companies •Conduct roadmap analysis with Leads to best determine strategic alignment (i.e. most advantageous to release, execute, and timing)•Ability to work under extreme deadlines through effective coordination, communication and management skills•Ability to create Business process flow diagrams with functional leads to understand baseline product offerings to user/user experience, back end, front end, in/output development of intended goal•Effective Coordination, Facilitation and Management of Agile/Scrum best practices and methodologies through standard 5 ceremonies•Proactive up/downward communication for effective management of initiative progress through in/formal communications and reports

Milwaukee, Wi, Us

In addition to the daily project management responsibilities listed below, play an active contributor role by leading Shared Services Platform Roadmap and strategic planning discussions with SaaS Engineering Team through collaboration with senior executives.• Train and Oversee Project Coordinators • Facilitate and Lead Scrum of Scrum meetings with Tech Leads and Dev Managers to obtain project status, blockers, level set expectation, velocity capabilities and communicate upcoming activities to discuss potential impacts for strategic planning• Coordinate, Facilitate, and Manage Shared Services Roadmap in collaboration with Engineering Executives. • Coordinate, Organize, Manage and Execute critical shared services meetings to discuss architectural development, potential impacts, and upcoming projects to determine impacts. Meetings including but not limited to,-Weekly SaaS Shared Services Meeting-Bi-weekly Shared Services Architectural Dev Chats-Weekly Development Application Performance Discussion-Shared Services Sprint Planning -Shared Services Product Collaboration•Contribute to the PMO Process (Improvement) Documentation Repository for future references, examples-SaaS Shared Services Sprint Planning Process Flow-Cross Development Team Dependency Intake Process-New Project Request Meeting Process and Approach-Development Created Resource/Configuration Changes Process Flow-End to End PMO Organizational Chart-PMO Process for Staging and Production Deployment Process-SaaS PMO Process PPT-SaaS Project Initiative and Life Cycle Process PPT-Team Foundation Server Work Item Flow and Creation Process,-Yearly Annual and Open Enrollment Period Implementation Defect Process Flow updates-Nearshore TFS WI Flow and Creation Process-Tracking Shared Services Nugets Update Process and more• Assisted on other projects in managing and coordinate efforts with Engineering Teams as needed. For example, Development Security Compliance Audit and Server Migration

Oversee, Manage and Execute various SaaS Engineering Team coordination communications and deliverable with main focus on Shared Services Platform and the various associated applications, resource allocation, and project scheduling and planning. Practicing Agile, Kanban and Scrumban methodologies in a continuous delivery environment. • Facilitate and Lead multiple daily stand up to obtain status, blockers, level set expectations, re-prioritize as needed, gauge velocity capacity (Scrumban and Agile Practices) and highly suggest work items to Developers based on their subject matter expertise (SME) knowledge for consideration.•Execute, Lead and Manage Weekly Shared Services Platform Initiatives Gathering sprint planning and Shared Services Product Review meetings. -Manage fast-tracked items, which are typically 40-50% of the sprints •Manage and Update Team Foundation Server (TFS) with latest status, overall project tracking updates, and creating queries for effective project progress management. • Communications Management for various audience/teams, including daily cross team development coordination• Manage, Coordinate and Lead Technology Staging and Production Deployments- monthly scheduled and off schedule on demand releases. • Coordinate, Manage and Lead Yearly Annual Enrollment Period and Open Enrollment Period Implementation Defect Season with 8+ teams to ensure we are adhering to all requirements and compliance related needs for all clients prior to their sites going live.

Los Angeles, Ca, Us

Project Manager for all Financial Aid Communications in various marketing and communication mediums (print collateral, electronic notifications and email campaigns, flyers, newspaper ad and web). Plan and lead cross functional teams on project mission, scope, message, resource allocation and execution.• Partnered with 15+ departments to streamline financial aid process, reducing revisions from as many as 15 rounds of revisions to typically 3-5 rounds.• Assist in developing and delivering financial aid communications in compliance with federal and university guidelines. • Develop databases (Student Information System notifications, email campaigns and student budgets) that enhanced message consistency, enabled tracking and provided easy access for employees.• Managed and Calculated annual tuition and fee increase for 80+ various degree curriculum for financial aid purposes and usages

Los Angeles, Ca, Us

Responsible for processing and determining student’s loan eligibility, packaging awards, initiated and certified loans for students seeking aid. Served as an advisor with student’s financial inquiries, consulted on managing on how to best budgets and their repayment options. • Developed Financial Application Guideline Form that enabled students to understand their loan and budget responsibility, risk management and gain financial literacy. • Streamlined the Federal Work Study Program process for students to better understand eligibility and improved partnership with the Accounting Office. Formulized a bi-weekly process that reduced process time from 2-4 days to typically 1 day. • Veteran’s Benefit Processor and liaison in determining student’s funding eligibility. • Analyzed, reviewed and rectified missing checks, overawards, and 50+ award files annually for fiscal year audit• Trained Student Service Assistants on new responsibilities and projects, served as a mentor

Los Angeles, Ca, Us

Provided and maintained consistent customer service to student on loan disbursement, work study eligibility, status check/update/adjustments to financial aid, account balance and managed appointmentsCalculated and data entered all Federal Work-Study timesheets

Los Angeles, Ca, Us

Assist with daily student operations of scheduling classes, student records, deferments, status change, examinations, and ordered diplomas for graduates Developed, managed, tracked and maintained 50+ proctor database, time and room scheduling for final examinations.

Whittier, Ca, Us

Supervised and organized 45+ daily recruiting events for prospective students-tours, class, visits and overnight staysTraveled to Hawaii to recruit during 2001-2003 and participated as an overnight host fellow for student visits

Master Of Business Administration (Mba)

Bachelor Of Business Administration (B.B.A.), Management

High School Diploma

Education record

Education record

Certificate (2 Day Course), Effectively Negotiating With The Power Of Persuasion

Certificate (2 Day Course), Leadership Development For Building High Performing Teams