Joyce C. G. Lam, Mba, Pmp, Csm Email & Phone Number

Beverly Hills, California, US

• Responsible for Portfolio Management, Marketplace Technology Division. Intersecting both worlds of program management and business experiences in endeavors. Working closely with Senior Leadership members (i.e. E/SVPs.
• Ability to work under extreme deadlines through effective leadership, coordination, communication and management skills
• Global reaching program management of high demand, highly visible and/or highly sensitive initiatives-Onsale Readiness: Lead, Collaborate, and Cross Coordination with 6-18+ teams equaling to 25-90+ people across.
• Abuse Prevention: Program Manage, Collaborate and Coordinate-Liaison between Marketplace Technology and Trust & Security Divisions in the continuous fight against abusive and bot behaviors-Rapid SWAT team enablement.
• Mentor, Train, and Onboard Team Delivery Managers and interested new members joining the division-Ecosystem education and walkthrough-1on1's: provide guidance, cohesive learnings and perspectives
• Lead, Empower and Influential in creating upcoming year's Roadmap vision

Mountain View, California, US

• Responsible for project/program managing multiple Engineering Development Feature teams simultaneously. Active contributor with Sponsors and Stakeholders on various initiative. Also working closely with C-Levels, VPs.
• Impactful ability to gain project alignment and traction with initiatives that have been stagnant and/or in the red longer than it should be. Examples of some successful results,-Coordinated 10+ teams on payment.
• Conduct roadmap analysis with Leads to best determine strategic alignment (i.e. most advantageous to release, execute, and timing)
• Ability to work under extreme deadlines through effective coordination, communication and management skills
• Ability to create Business process flow diagrams with functional leads to understand baseline product offerings to user/user experience, back end, front end, in/output development of intended goal
• Effective Coordination, Facilitation and Management of Agile/Scrum best practices and methodologies through standard 5 ceremonies

Milwaukee, WI, US

• In addition to the daily project management responsibilities listed below, play an active contributor role by leading Shared Services Platform Roadmap and strategic planning discussions with SaaS Engineering Team.
• Train and Oversee Project Coordinators
• Facilitate and Lead Scrum of Scrum meetings with Tech Leads and Dev Managers to obtain project status, blockers, level set expectation, velocity capabilities and communicate upcoming activities to discuss potential.
• Coordinate, Facilitate, and Manage Shared Services Roadmap in collaboration with Engineering Executives.
• Coordinate, Organize, Manage and Execute critical shared services meetings to discuss architectural development, potential impacts, and upcoming projects to determine impacts. Meetings including but not limited.
• Contribute to the PMO Process (Improvement) Documentation Repository for future references, examples-SaaS Shared Services Sprint Planning Process Flow-Cross Development Team Dependency Intake Process-New Project.

• Oversee, Manage and Execute various SaaS Engineering Team coordination communications and deliverable with main focus on Shared Services Platform and the various associated applications, resource allocation, and.
• Facilitate and Lead multiple daily stand up to obtain status, blockers, level set expectations, re-prioritize as needed, gauge velocity capacity (Scrumban and Agile Practices) and highly suggest work items to.
• Execute, Lead and Manage Weekly Shared Services Platform Initiatives Gathering sprint planning and Shared Services Product Review meetings. -Manage fast-tracked items, which are typically 40-50% of the sprints
• Manage and Update Team Foundation Server (TFS) with latest status, overall project tracking updates, and creating queries for effective project progress management.
• Communications Management for various audience/teams, including daily cross team development coordination
• Manage, Coordinate and Lead Technology Staging and Production Deployments- monthly scheduled and off schedule on demand releases.

Los Angeles, CA, US

Project Manager for all Financial Aid Communications in various marketing and communication mediums (print collateral, electronic notifications and email campaigns, flyers, newspaper ad and web). Plan and lead cross functional teams on project mission, scope, message, resource allocation and execution.• Partnered with 15+ departments to streamline.

Los Angeles, CA, US

Responsible for processing and determining student’s loan eligibility, packaging awards, initiated and certified loans for students seeking aid. Served as an advisor with student’s financial inquiries, consulted on managing on how to best budgets and their repayment options. • Developed Financial Application Guideline Form that enabled students to.

Los Angeles, CA, US

Provided and maintained consistent customer service to student on loan disbursement, work study eligibility, status check/update/adjustments to financial aid, account balance and managed appointmentsCalculated and data entered all Federal Work-Study timesheets

Los Angeles, CA, US

Assist with daily student operations of scheduling classes, student records, deferments, status change, examinations, and ordered diplomas for graduates Developed, managed, tracked and maintained 50+ proctor database, time and room scheduling for final examinations.

Whittier, CA, US

Supervised and organized 45+ daily recruiting events for prospective students-tours, class, visits and overnight staysTraveled to Hawaii to recruit during 2001-2003 and participated as an overnight host fellow for student visits

Master Of Business Administration (Mba)

Bachelor Of Business Administration (B.B.A.), Management

High School Diploma

Education record

Education record

Certificate (2 Day Course), Effectively Negotiating With The Power Of Persuasion

Certificate (2 Day Course), Leadership Development For Building High Performing Teams