Principal Consultant
CurrentProvide consulting, data analytics, and education services for hospitality and airport parking, supporting client capability development, change management, and aligning strategy with people, processes, and technology.• Change and project manage engagements according to standardized and customized processes and procedures• Assess and map the current state, envision the transformed state, and conduct gap and root-cause analysis• Implement programs, procedures and policies to guide clients through their organizational transformation journey• Initiate and lead change management plan including stakeholder engagement and communication plan• Create governance plan that incorporates SOPs and other process improvement initiatives with clients• Identify education and support requirements, assess and develop content, and establish learning paths for different stakeholder groups• Develop optimal pricing, revenue management and profit strategies• Create and lead workshops on change management, storytelling, pricing, and revenue/profit management• Ensure client retention and re-engagement through industry thought-leadership: speaking at events and authoring articles/white papers
