Joyce Erickson Email & Phone Number

Greater Minneapolis-St. Paul Area

Project Manager or Business Analyst or Account Manager or Consultant in search of a role with an insurance company, medical provider, financial or consulting firm. Seeking to provide exceptional service including data analysis, project management, training and education, process creation and process improvement.

Minnetonka, Mn

As the HR & Benefit Coordinator, I managed the health and welfare plans for associates, researched claim and eligibility issues, and audited and resolved billing issues. I also conducted new hire orientations.

Minneapolis, Mn

COLLABORATION♦ Interviewed subject matter experts, asked clarifying questions and created accurate and complete process mapping (using Visio)—finalized versions resulted in clear and concise company policies and procedures♦ Provided informal training to individuals and identified training opportunities to leadership to address larger knowledge gaps♦ Partnered with internal and external legal subject matter experts to create a more streamlined process and assessment for initial HIPAA notifications♦ Led process improvement teams♦ Interviewed company leaders to gather business requirements for a document management solution♦ Proactively communicated project status to executive sponsorsPROJECT MANAGEMENT♦ Led key aspects of the company's fully insured vision product implementation♦ Redesigned processes that improved clients' turnaround times and held internal team members accountable♦ Used Lean tools when conducting meetings♦ Remained an advocate for change in an ambiguous environment♦ Wrote business requirements COMMUNICATION♦ Documented meeting minutes for each project of engagement and distributed to team♦ Established and maintained a good rapport with various internal departments which improved productivity and overall staff effectiveness♦ Clearly communicated business requirements with an external business partyVERSATILITY—BREADTH OF SKILLS♦ Reduced financial risk for the company by identifying gaps in end-to-end processes while maintaining the organization's legal compliance♦ Provided quality, detailed copy editing reviews for multiple departments and media within the company, including legal, marketing and underwriting♦ Researched, resolved and communicated resolution to member or CMS questions and errors on external website♦ Gathered and communicated requirements to an external business partner to correct errors on the broker and consultant website♦ Volunteered for projects outside my area of responsibility

Eden Prairie, Mn

COLLABORATION♦ Interfaced with colleagues from other areas on assignments that reflected the client’s broader business issues♦ Coordinated and collaborated with all levels of the organization♦ Developed and maintained positive relationships with key internal and external stakeholdersPROJECT MANAGEMENT♦ Managed the progress of teams against established metrics♦ Documented and escalated, if needed, risks, issues and lessons learned♦ Created meeting minutes for each project of engagement♦ Successfully managed multiple priorities simultaneously while producing high quality deliverables with aggressive timelinesCOMMUNICATION♦ Shared difficult and confidential messages tactfully as the client’s main point of contact for fraud, waste, and abuse issues and HIPAA notices♦ Ensured achievement of desired process improvements by facilitating cross-functional team meetings♦ Created presentations, reports and dashboards for executive level employees using Microsoft Word, Excel and PowerPoint♦ Managed expectations by effectively communicating project status to key internal and external stakeholders♦ Developed and maintained positive relationshipsVERSATILITY—BREADTH OF SKILLS♦ Identified, created, and presented training as division training manager for 125 employees across multiple locations♦ Created division material related to document retention requirements♦ Implemented and maintained Health Care Reform requirements in participant communications (e.g., coverage review approvals and denials, explanation of benefits)♦ Assumed end-to-end ownership of annual Delegation Audit♦ Resolved escalated audit issues♦ Identified process gaps and worked collaboratively to resolve resulting in increased client satisfaction and audit results♦ Exhibited keen problem solving skills by using my attention to detail to mitigate identified build errors and shore up internal process and procedures♦ Volunteered for projects outside my area of responsibility

Associate Certificate In Business Analysis

Bachelor'S Degree, Elementary Education (Concentrations In Psychology And Philosophy)

Activities and Societies: Japanese Exchange Program Taught peers from Japan about American culture during summer programs through field.

Liberal Arts

Activities and Societies: Choir Coursework toward BA; transferred to Clarke College (now Clarke University) to complete studies

Education record