Joyce Yu Email & Phone Number

New York, NY, US

New York, New York, United States

Hyattsville, Maryland, United States

- Provided personalized customer service at a community-oriented coffee shop while building relationships with clientele - Prepared menu items according to prescribed recipes, including specific health requests and customer modifications

College Park, Maryland, United States

- Distributed a $2.7 million student activities fund to student groups and initiatives, in compliance with university bylaws- Analyzed and approved budget requests with committee members for a total of 25 hours per semester

College Park, Maryland, United States

- Unified over 200 student employees and staff through planning and providing community-building opportunities and programs- Advocated for student employee concerns and determined uniting and common solutions

College Park, Maryland, United States

- Lead co-curricular activities and initiatives regarding multiculturalism, inclusivity, and social justice as a peer educator for general UMD student population- Crafted promotional social media and website content for marketing purposes weekly- Curated a biweekly newsletter to bring awareness to DEI issues and events for an audience of over 5K readers.

- Promoted diversity and inclusion through awareness, media, and culture events- Collaborated with other committee members to create a newsletter monthly

- Maintained a budget exceeding $5K while coordinating all social events and their associated logistics- Facilitated bonding in a diverse professional organization of over 70 members

Washington, District Of Columbia, United States

- Developed an intuitive database system to streamline processes for finance program management office with a repository of 100+ template materials, increasing efficiency by 60%- Facilitated end-to-end delivery of strategic initiatives for the CFO’s office by aligning multiple stakeholders and deliverables in order to develop finance technologies on an.

- Provided quality customer service as a cashier to promote a positive environment- Used communication and time management to ensure that customers are served in a timely manner- Focused on details and precision for quality assurance of drinks- Maintained food safety and hygiene by thoroughly cleaning equipment during shifts and when closing the store

College Park, Maryland, United States

- Streamlined procedures for online ordering to ensure efficiency and customer satisfaction- Prepared menu items according to prescribed recipes, including specific health requests and customer modifications- Anticipated customer and store needs by evaluating the store environment and customer cues- Maintained food safety and hygiene by thoroughly cleaning.

Gaithersburg, Maryland, United States

- Managed all office duties, such as booking appointments, handling payment records, filing insurance claims, etc.- Acted as a liaison to 300+ patients, insurance companies, and business representatives daily- Served both English-speaking and Korean-speaking clients effectively in order to deliver quality service to patients- Initiated marketing strategies.

- Led a team of interns in research endeavors, volunteering, and activism for better foreign relations between Japan and South Korea- Researched and informed others through writing and public speaking about the issue of Comfort Women and its effects today