Joyce Chu Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, Us

Part of pre-opening team overseeing Front Office, Housekeeping, F&B and Engineering

Beverly Hills, California, Us

• Established Furnished hospitality operations in apartment living with creating a brand new hospitality program• implemented SOP for different levels and offering lifestyle residences of 10 different apartment residences• Design and create FF&E, OS&E list for new furnished apartments in a Historical Landmark apartment building, The Commodore of Hollywood with luxury and high end furniture brand• Manage and oversee the operation of OTA and third party booking channel such as Booking,com, Airbnb (with 91% response rate and 4.5 average review) and Plumguide• Daily reporting of Hospitality operation activities and managed leasing leads for furnished and unfurnished via MaxLeases, Apartments.com, MLS and various channels• Oversee direct operations of all furnished program and departments: guest/resident relations, maintenance, housekeeping and building/facilities purchasing and inventories• Coordinate events and open house tour for multiple properties with Peerspace.com achieving 5 star reviews for every event• Oversee the entire budget line for Furnished hospitality operations; ensure cost effective methods are applied

Plymouth Meeting, Pa, Us

Plymouth Meeting, Pa, Us

West Hollywood, Ca, Us

Oversee Front Desk, Housekeeping and Engineering department

Irvine, Ca, Us

Act as Manager on Duty, assisted guest opportunities, rooms inventory control and daily guest flows.

Stamford, Ct, Us

• Department Head of Service Express/PBX, Guest Services rapid response • All duties as Front Desk Manager • Assist Dir. Of Font Office with leading the Front Office team including Front Desk, Service Express and Guest Services team.• Prepare weekly schedule for 3 departments base on forecast and productivity goals• Review weekly payroll for 3 departments• Prepare for VIP/CEM (Customer Experience Management) guests arrivals via Master Arrivals Report• Nominated for Leader of the quarter of 2nd quarter of 2012• Elected as a creative member of the Innovation Discovery Team 2014• Attend executive and operations meetings and implement new programs in the Front office department

Act as Manager on Duty, assisted guest opportunities, rooms inventory control and daily guest flows.

Bethesda, Maryland, Us

• All duties as Front Desk Supervisor • Act as Manager on Duty for various shifts five days a week• Prepare for high profile guests including VIPs from multiple corporate companies• Review and evaluate hourly associates• Trainer for Front Desk, Service Express and Guest Services’ new hires• Elected Leader of the Quarter of 3rd quarter of 2011

Bethesda, Maryland, Us

• Act as Manager on Duty for various shifts throughout the week.• In charged of ordering Front Office operating supplies using StarSource • Prepare for high profile group arrival and departure. Ensure the process is flawless and is done with Westin Standard.• Lead the Front Desk team as well as support for Service Express and Grab’n’Go• Interact with guests and ensure to provide a Westin Experience• Interview and select talents to be part of Team Westin• Elected as a member of the Loyalty Ambassador • In charge of training New Hires for the Front Desk Team

Bethesda, Maryland, Us

• Assist Front Desk manager and Director of Front Office with daily productivity controls• Delegate check list/collaterals to associates as well as assigning break time• Ensure that all guests, including guests with opportunities, depart feeling rejuvenated and renewed • Ensure efficiency of registration and check-out process while applying Westin Brand Standards• Interacting with opportunity guests and take control of guest service recovery• Maintained record as the top SPG enroller.• Elected as employee of the month of January

• Utilize and deliver the Westin core values in every guest encounter and interaction to create a memorable experience for arriving and departing guests. • Ensure Guests received outstanding service during Check-in and Check-out process. • Cross-trained to work in multiple departments including Service Express (PBX-operator).• SPG top enroller for 8 consecutive months and SPG top enroller of 2010• Nominated for employee of the month of June, December and January• Assist SPG champion with SPG reports and updating associates enrollments