Joyce Iannone Email & Phone Number

Webster, Texas

Instrumental in creating and overseeing the collection department with revenues over a $45M and 2,000 customers. Promoted to Senior Exposure Control Advisor for leadership skills, demonstrating the ability to learn quickly and foster company culture.Communicate with the Sales department to achieve its goals without damaging the department’s ability to manage risk and control payment delinquency.Negotiate payment arrangements, execute final demands and refer accounts to the Credit Department for outside collections.Evaluate customer records and recommend that an account be put on hold, credit limit reduced/increased or eliminated based on credit history and purchase activity of the customer. Organize and facilitate weekly accounts receivable meetings with management and the credit department.Achieve a detailed understanding of clients’ internal processes/workflow to enable better service delivery and enhance client relationships.Process daily credit card transactions, refunds and assisted with month-end closing on any credit card transaction discrepancies.Identify root cause and collaborate with customers and internal stakeholders to resolve invoicing discrepancies.Designated as a power user for a new system migration, gathered information, analyzed data, and oriented new users to the new system.

Houston, Texas Area

Coached, trained and supported 20 business units with a portfolio of $22M and 1200+ debtors across the United States.Influential in decreasing outstanding receivables for 20 entities by 49% within 11 months.Created a Corporate Global Credit Policy within the first year of employment which reduced company liability by 20%.Played a key role in achieving record breaking cashflow intake in the history of the RPS Group US division of $3.5M within 30 days.Interfaced/supported order management and clients interpreting budget constraints, purchase order requirements, delinquencies, disputes and quality control concerns.Elected to create a centralized credit and collections department and oversee the billing department. Carried out risk assessments by reviewing financial statements, credit applications and credit reports for existing and potential clients.Collaborated with clients, management and the legal department to successfully manage high risk debts, insufficient fund checks, settlements, bankruptcies, final demands, liens and contractual issues. Accomplished timely, accurate bi-weekly, monthly and year-end financial reporting.Assisted clients with clarification of charges on invoices, processed credit card payments and approved/reviewed write offs/offsets. Prepared bad debt recommendations for monthly reporting and maintained bad debt recovery records.Organized and facilitated meetings with management and customers to meet strategic objectives and improve operations.Provided administrative support to senior executives, driving organizational success through the management of daily operations and special projects.Adeptly handled organizational matters including managing calendars, planning meetings and process/procedure enhancement.

Houston

Earned promotion to Credit Manager and recognized for management capabilities following superior performance and demonstrated ability to quickly learn and master complex concepts.Managed 3 direct and 7 indirect reports, coupled with initiating training programs to promote employee development and engagement to increase efficiency and productivity.Oversaw a $200M portfolio and managed global Fortune 500 clients, delivering 25% sales growth and increasing cash flow by 20%.Authorized to approve up to $750K in credit limits for domestic and $100K for international clients.Consulted with carriers on shipping arrangements, ensuring that the required delivery dates were achieved. Performed searches on corporations against international sanction lists.Assessed credit reports, recommended credit reductions, increases and/or credit holds based on payment history and purchases.Timely submission of bi-weekly, quarterly and year-end Hyperion reporting to senior management for SEC filings. Negotiated profitable payment terms for guarantees, bonds and letters of credit to ensure transactions were properly secured.Collaborated with the team to develop a corporate credit policy improving operations and decreasing company liability.Rendered decisions on terms of sale, interpreted credit reports, and established credit limits on potential and existing customers.Worked with corporate attorneys to ensure compliance with contracts, liability insurance, end user agreements, and lien negotiations.Initiated action plans with sales and order management to enhance processes and improve collection metrics.Increased customer satisfaction rate from 78% to 95% by responding quickly to customer needs and developing client relationships.Interacted professionally with all levels of staff and maintained the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Joined stakeholder meetings to take notes and record minutes.

Houston, Texas Area

Promoted to Senior Credit Analyst for leadership skills, demonstrating the ability to learn quickly and foster company culture.Managed an $80M+ portfolio consisting of high-visibility, complex accounts for Fortune 500 companies.Inherited a project for a $11.2B global client that involved a 6-year backlog. Through a series of changes and directing an onsite assignment, reduced the total debt by $5M and improved customer relations. Designated to manage a project with a Fortune 500 global client, eliminating $100K in bad debt losses.Selected to perform an internal audit within 4 subsidiaries decreasing the outstanding receivables by 30 percent in 12 months thereby reducing credit risks and increasing cash flow.Empowered to extend up to $500K in credit limits for domestic customers.Interfaced with cross-functional teams and clients to manage credit card payments, delinquent accounts, discounts, tax, adjustments, bad debt, and documentation requirements. Organized and facilitated meetings with customers and branches to meet objectives and improve operations.Negotiated contracts with clients/vendors, and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction.

Houston, Texas Area

Governed a $60M portfolio and minimized bad debt losses by expediting the collection of accounts receivable through verbal and written communication.Chosen to perform an internal audit for four subsidiaries, reducing outstanding receivables by 40% in one year.Participated in establishing a Corporate Credit Department for 26 global subsidiaries, which grew from 12 to 144 employees, reducing credit risks and enhancing cash flow.Authorized to grant up to $100K in credit limits for domestic clients and entrusted with multifaceted assignments. Traveled to various business units to develop strong rapports, settle customer disputes and educate personnel on billing processes and credit operations.Managed projects in a highly stressful environment by prioritizing tasks to ensure completion of projects within deadlines. Participated in establishing a Corporate Credit Department for 26 subsidiaries, reducing credit risks and enhancing cash flow.