Joyce Lam Đoànla Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

Palo Alto, California, United States

- Manage the end-to-end registration process for over 1,000 alumni and guests at Reunion events, collaborating with staff and volunteers to ensure seamless execution and timely updates for attendees.- Design visually engaging informational graphics for volunteers to enhance communication and streamline event processes.- Maintain and update registration records and reports in the Cvent platform, ensuring data accuracy and confidentiality while supporting event logistics.

Santa Clara, California, United States

- Coordinated a holiday event aimed at increasing customer retention and showcase Irvine Company’s email marketing platform, resulting in 200 sign-ups, expanding the platform’s reach and engagement- Developed and executed targeted email marketing campaigns through Stensul and Salesforce to promote events and on-site amenities, resulting in an increase in tenant involvement- Authored SOPs (Standard Operating Procedures) and created work orders for office staff regarding event spaces ensuring smooth operations to boost marketing effectiveness and customer satisfaction

Irvine, California, United States

- Created and edited compelling copy for landing pages, emails, and flyers, enhancing brand communication- Conducted in-depth industry trend analysis, contributing data-driven insights that shaped B2B content creation, leading to more relevant and effective marketing materials- Cooperated with Marketing Executives and creative teams in strategizing and reviewing campaigns, ensuring alignment with broader business objectives

San Jose, California, United States

- Operated a 3-day promotional event for Macy’s Backstage, resulting in a $1000 increase in sales- Structured marketing calendars with managerial team to optimize campaign efficiency, leading to an improvement in resource allocation- Analyzed sales trends and customer demographics to localize store presentation by re-merchandising apparel and home goods, enhancing customer experience

Irvine, California, United States

- Enhanced resident satisfaction by efficiently handling and resolving phone and email inquiries daily, leading to improved feedback and overall customer experience- Streamlined operational processes by managing and filing approximately 200 work orders monthly, resulting in a 15% faster response time to maintenance requests- Spearheaded event logistics and community center operations, leading to a 20% increase in community participation

San Jose, California, United States

- Facilitated virtual lessons for 90 elementary school students at 3 schools via Zoom by developing 5 college readiness courses and mentoring students throughout Elevate Math summer program- Provided crucial support in the form of staff collaboration, event facilitation, and technical assistance, ensuring smooth operation during remote instruction.- Diligently collected and analyzed data on attendance, student challenges, and test outcomes for 7 classes, producing updates that aided coordinators in tracking program progress.

San Jose

- Promoted SVEF program by assisting 70 parents enrolling children in Elevate Math summer program utilizing Vietnamese proficiency and effective communication skills- Served as a liaison between 70 parents and 3 program coordinators to confirm students were enrolled in proper course - Communicated with 20 students in Catalyst to College program to collect feedback about experience in program

Bachelors In Business Administration, Business Administration And Management, General, 3.84 Gpa

Education record

Activities and Societies: UNICEF Club, National Honor Society, Acts of Random Kindness Club, Teaching Environmentally Responsible.