• Provide customer service to the public by managing multiple telephone lines on a switchboard, addressing general inquiries; and directing calls to the best sources of information. Also acted as an Information and referral liaison • Worked with HR to support new hire orientation and onboarding training efforts • Performed various critical administrative duties including data entry, record keeping, faxing, filing, and photocopying • Reviewed, verified, and processed accessible parking permits for individuals with disabilities, assisting with renewals, replacements, and intake of new registrants.• Took a leadership role in both planning and teaching a variety of Skills Development & Empowerment courses offered by the center• Participated in CVITP as a volunteer by collecting and organizing documents for tax return purposes. Screened and received over 450 participants throughout the process• Supported ongoing projects to ensure their sustainability

• Prepared desserts and beverages while strictly adhering to food safety guidelines, ensuring a safe and healthy dining experience• Delivered excellent customer service to maintain high customer satisfaction levels and build long-lasting customer relationships• Facilitated the onboarding process for 4 new hires, providing training and ongoing support to foster successful integration into the organization • Processed orders/handled cash using the POS system•Multitasked under a fast-paced work environment during peak hours while maintaining a high attention to detail