Joyce Lee How Yee Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed HR data merging and analysis across 9 countries (Malaysia, Singapore, Japan, South Korea, Thailand, Indonesia, Turkey, New Zealand, and Australia) using Bipo and Employment Hero HRMS systems, ensuring accuracy and alignment with business goals.• Contributed to data migration efforts for implementing the Employment Hero HRMS system in Australia and New Zealand in January '23.• Developed and maintained weekly Talent Acquisition dashboards using Power BI through the ATS system called Workable, encompassing over 50 data models, providing valuable insights, and ensuring accurate representation of candidate data.• Collaborated closely with the Talent Acquisition team and HRSS team, streamlining processes for accurate and timely updates, improving efficiency.• Ensured data integrity in the HRMS by regularly reviewing and updating employee information, validating accuracy, and resolving discrepancies.• Supported global HR teams by providing accurate HR data analysis, enabling informed operational roles, and driving successful business initiatives.• Generated ad hoc reports such as the Exit Survey dashboard, Attrition rate Dashboard, Breakdown cost center report, Leave Reports, Monthly Manpower report, headcount report, etc to fulfill specific information requirements.• Successfully implemented the BIPO HRMS system in Japan and Indonesia, overseeing requirements gathering, leave management, claim processing, attendance immigration, and User Acceptance Testing (UAT). Achieved Go-Live by July '23, eliminating manual processes, enhancing productivity, and improving reporting efficiency.• Proficiently addressed and resolved reporting-related queries and questions from stakeholders.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Initiated and led cross-functional projects to streamline product data administration and management processes across the APAC region.•Monitored product data quality and integrity on a regular basis to ensure compliance with Salesforce standards.•Conducted regular data cleansing activities in Salesforce, resulting in an increase of high-quality records.•Developed and maintained Product data reports and dashboards for stakeholders to monitor KPIs and metrics analysis from Salesforce data.•Managed Project Chipper (Salesforce system enhancement) from beginning to end to promote continuous end-to-end process improvement with experience in business requirements, UAT testing, and monitoring to ensure efficiency and requirements are met.•Reduced the time spent resolving product data and reporting issues by 95%, falling within the approved service level agreement by utilized Jira to manage tickets, saving time and ensuring a streamlined process.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Developed Sales Performance Analysis reports and dashboards for sales teams/country managers to track and manage sales pipeline and activities.•Supported and implemented Salesforce CRM for Sales, Finance, and Operational departments, including requirements gathering, data migration, workflow process, pre-UAT, and UAT testing. Achieved a 52% successful post-implementation adoption rate.•Successfully cleanse Salesforce records by extracting, assignment and cleaning via data loader to improve data quality and accuracy, leading to increased productivity.•Led the development of training materials and conducted training sessions, ensuring a high level of understanding and confidence in using the Salesforce system. Exceeded expectations by reducing support tickets by 35% in the first month after go-live.•Proven success in managing first-level support to users on related issue and inquiries in Salesforce, averaging 20+ tickets daily with a consistently high success rate.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Monitored daily sales activities of 25 reps and prepared weekly, monthly, and yearly updates and reports to track performance against key metrics.•Successfully trained and onboarded more than 20 sales users on NetSuite's Lead to Order process, resulting in an increase in efficiency and accuracy for the sales department as a whole.•Reviewing and analyzing the monthly Ageing Report to identify any overdue accounts and assign them to the sales team for follow-up and payment collection and ensure that our company is being paid in a timely manner.•Led and coordinated the sales team in preparing partnership proposals and sales agreements while ensuring inventory availability and sales fulfillment.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Supported Sales reports of 35 individual sales reps evaluating of KPI’s performance into PowerPoint slides.•Consolidated Merchant's Performance analysis reports to the Sales and Marketing team.•Data extraction, mapping, and analysis from various sets, which included Salesforce, Watson Database, and Merchant Center system to consolidate reports using excel model and pivot table.•Gathered collection research of competitors’ site and convert to comparison analysis to grow future sales.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Coordinated daily activities of 25 sales reps and prepared weekly updates and reports to track performance. •Provided excellent customer service support via emails, phone & walk-in. Resolved an average of 50 inquiries per day.•Generated sales quotations and purchase orders to customers using BenPos database systems.•Monitored customer stock level at a sufficient level before the actual order was placed.