Joyce L L. Email & Phone Number

Responsible for managing the renewal process and partnering with the Customer Success Managers to close the renewals on time.• Provide guidance on renewal strategy and pricing.• Prepare renewal pricing options and submit quotes for approval.• Verify contracts terms and conditions.• Work closely with Legal and Finance on contract preparation and execution.• Maintain salesforce with appropriate renewal related data.• Continue to enhance and streamline the internal renewal… Show more Responsible for managing the renewal process and partnering with the Customer Success Managers to close the renewals on time.• Provide guidance on renewal strategy and pricing.• Prepare renewal pricing options and submit quotes for approval.• Verify contracts terms and conditions.• Work closely with Legal and Finance on contract preparation and execution.• Maintain salesforce with appropriate renewal related data.• Continue to enhance and streamline the internal renewal process. Show less

Denver, Colorado, United States

• Responsible for managing the relationship between Aptology and its existing customers.• Onboard, implement and train new customers on the Aptology Platform.• Implement quarterly business review to drive adoption and increase customer value.• Defined processes to effectively manage and scale customer contract renewals.• Developed training content (presentations, videos) for Aptology customers.• Lead development of Customer Scorecard in order to proactively measure and… Show more • Responsible for managing the relationship between Aptology and its existing customers.• Onboard, implement and train new customers on the Aptology Platform.• Implement quarterly business review to drive adoption and increase customer value.• Defined processes to effectively manage and scale customer contract renewals.• Developed training content (presentations, videos) for Aptology customers.• Lead development of Customer Scorecard in order to proactively measure and identify customer health trends. • Identify expansion opportunities within customer base. Show less

• Responsible for creation and execution of consistent internal processes for renewals and annual notifications to drive revenue.• Responsible for $2.7M in incremental revenue for 2018.• Part of multi-function group to drive cost savings to retire an internal system.• Part of multi-function group to drive process improvement through SalesForce.com enhancements to minimize touch points.• Creation of reports to identify locations and white space for… Show more • Responsible for creation and execution of consistent internal processes for renewals and annual notifications to drive revenue.• Responsible for $2.7M in incremental revenue for 2018.• Part of multi-function group to drive cost savings to retire an internal system.• Part of multi-function group to drive process improvement through SalesForce.com enhancements to minimize touch points.• Creation of reports to identify locations and white space for up-sell/cross-sell opportunities. Show less

• Responsible for all aspects of managing the relationship between PLEX and its existing customers. • Direct revenue responsibility for support, services and software directly to customers. • Responsible for all areas of the sales process to include: prospecting, needs analysis, responding to RFI/RFP's, demonstrations, and solution planning. • Work directly with top executives and consultants throughout the sales and planning process.

Indianapolis, Indiana Area

• Manages 90+ partner relationships that includes all of Aptean’s product lines; responsibilities include coordinating cross functional teams, conflict resolution and analyzing partner and product performance. • Support Product teams in rollout of new partner product launches.• Instrumental in process development to standardize Partner program. Collaborate across internal departments in development of a new Partner Review process that identified areas in need of improvement… Show more • Manages 90+ partner relationships that includes all of Aptean’s product lines; responsibilities include coordinating cross functional teams, conflict resolution and analyzing partner and product performance. • Support Product teams in rollout of new partner product launches.• Instrumental in process development to standardize Partner program. Collaborate across internal departments in development of a new Partner Review process that identified areas in need of improvement, and facilitated corrective actions resulting in increased revenue and customer satisfaction.• Negotiate and guide contracts through legal approval, including terms and pricing. Ensure provisions of partner agreements are followed.• Coordinated multiple teams that renegotiated contracts that lead to cost savings of $552,000 in three contracts. • Implemented and executed sponsorship program for annual User Conference. Achieved over 100% of quota for recruiting sponsors in 2013 and 2014. Show less

Indianapolis, Indiana Area

• Tasked with managing client expectations including addressing critical business issues and executing a sales strategy for Intuitive ERP clients. Included needs analysis, solution planning, coordinating demonstrations and planning and executing User Group Meetings.• Achieved 108% of sales quota in 2011, on target for over 100% in 2012 until transitioned to new position managed 350 clients generating $5.6 million in 2012. • Teamed with marketing to craft and communicate package… Show more • Tasked with managing client expectations including addressing critical business issues and executing a sales strategy for Intuitive ERP clients. Included needs analysis, solution planning, coordinating demonstrations and planning and executing User Group Meetings.• Achieved 108% of sales quota in 2011, on target for over 100% in 2012 until transitioned to new position managed 350 clients generating $5.6 million in 2012. • Teamed with marketing to craft and communicate package offerings and promotions to acquire add-on sales volume. Show less

Indianapolis, Indiana Area

• Assigned 30 partner relationships that included all 13 of Consona’s product lines; duties included coordinating between cross functional teams, conflict resolution and analyzing partner and product performance. • Standardized Partner program to ensure successful product rollouts into new business areas.• Negotiated and guided contracts through legal approval, including terms and pricing.• Crafted and implemented partner program for annual User Conference.

Indianapolis, In

• Supported technical consulting and sales for local and international account executives and customers.• Supervised the needs identification, research, system sizing, configuration generation and sales justification for customized IBM Premier Business Partner software solutions.• Administered the total solution processing (is that an official program? Maybe underline it)that included services, maintenance, contract preparation and leasing. • Served as liaison with IBM and client… Show more • Supported technical consulting and sales for local and international account executives and customers.• Supervised the needs identification, research, system sizing, configuration generation and sales justification for customized IBM Premier Business Partner software solutions.• Administered the total solution processing (is that an official program? Maybe underline it)that included services, maintenance, contract preparation and leasing. • Served as liaison with IBM and client representatives to resolve channel operation issues. Show less

Indianapolis, Indiana Area

• Maintained production tracking record of all agency jobs in-house for daily status reporting.• Prepared quotes for clients, coordinated printings jobs and reported status to clients, negotiated process and delivery with vendors, and prepared invoices for work performed.• Researched and created a new job tracking and invoicing system, authored a customer newsletter, placed media buys and researched new health insurance benefits for HR.