Joyce Mbaya Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Kenya

Zydii is the premier localized workforce skilling solution for the African workforce. Our solution is engaging and accessible, leading to transformative growth for businesses. Our solution enables SMEs to skill teams and partners with Tiktok style, bite-sized, content delivered via convenient channels for African workers such as WhatsApp, USSD & SMS.

CBI 360 Ltd is a training and business advisory firm whose mandate is to inspire and empower organizations to achieve greater success. CBI 360 improves performance and output in people and organizations and CBI's success is based on a 360 Degree experience combining innovative frameworks and unique delivery methods that offer a fresh and effective approach that achieves results.

Nairobi, Kenya

Was selected for a competitive spot to join Antler East Africa's Third Cohort. Had the opportunity to grow my Entrepreneurship skills while building my business network and community alongside other amazing Founders. Loved the experience!

Kenya

GIBÉBÉ is a powerful framework that inspires and transforms lives. The Word GIBÉBÉ is derived from the three step process it symbolizes... imaGIne, BElieve, BEcome…In Swahili, JIBEBE literally means to uplift yourself, and also means to improve yourself or transform yourself. Developed the personal development framework from concept to launch. Authored and Published a book by the same title which has sold thousands copies in Nairobi and had the opportunity to be the opening speaker for Robin Sharma, a top global trainer, during his seminar in Nairobi.The GIBÉBÉ framework is explored in detail in Joyce's book by the same title. It expounds on the three pillars of success: ImaGIne…your success path, BElieve…in the impossible, BEcome...who you’re meant to be and covers twelve key steps or areas that can help anyone succeed. Sharing her personal experiences of success as a result of the three pillars, GIBÉBÉ’s message is a framework for inspiring, enlightening and empowering people to ultimately realize and achieve their full potential.

Comzafrica is a technology company that creates value-added loyalty solutions for mobile network operators. Comza's innovative Airtime Credit Service (ACS) launched in May 2011 and established the company as the biggest micro-lender in Africa. ACS is live in 19 markets across 16 countries. I was contracted as a Management Consultant to develop their first five-year strategic plan, then lead the execution and completion of key strategic objectives aligned with the expansion and growth of the company. Some of the value addition initiatives I was grateful to execute for my client were:• Delivered the successful rollout of Airtime Credit Services to six MTN Markets in Africa by managing technical, product, and client service teams.• Developed and deployed project management tools which led to over 80% increased efficiency in the rollout of client projects in various markets.• Hired and developed teams, and delivered an improved organizational structure and culture that successfully supported the fast growth.• Implemented business processes including corporate governance and board structures.• Designed and launched a new company brand and website.• Delivered the successful implementation of ISO certifications for the company.

Responsible for Product Development aimed at delivering Mobile Value Added Services from concept to launch with a more specific focus on Enterprise Solutions. Joined in 2006 having just graduated with my Undergraduate Degree from the US as a Graduate Management Engineer - executed projects in various departments across the company.

Lagos, Nigeria

Won a competitive spot to represent Kenya as one of 18 contestants from across Africa and the Diaspora participating in the highly competitive TV series, The Apprentice Africa, which aired in over 6 countries in AfricaParticipated in a series of rigorous and competitive business tasks, many of which include major companies and require street smarts and intelligence to conquer. Demonstrated leadership and accountability while acting as Project Manager on one of the branding tasks for a leading bank in Nigeria; Bank PHBGained all rounded business experience in areas such as Project Management, Product Development, Branding & Advertising, Marketing and Sales. Also demonstrated superb Leadership and Project Management Skills

Kansas City, Missouri, United States

Provided support for client departments by developing detailed reports and analysis used for business decisionsUsed SQL to extract data for use in management reportsTrained in the use of new enterprise reporting and ad-hoc querying tool, Business ObjectsAttached to IT Project Management section to learn and enhance understanding of effective PM

Warrensburg, Missouri, United States

Charged with maintaining a positive living environment for 20 to 30 students in residence halls as well as an apartment complex of 60 to 70 residents. Assumed administrative responsibilities to meet social and safety concerns of residents and facility. Also the main point of contact to coordinate various activities and enforce university policiesServed on the Community Advisor council and as a council representative to the student housing association and was recognized for promoting diversity on University Campus, recognized as an outstanding Student Leader and Inducted into University Housing Hall of Fame for excellence as a Community Advisor

This is where my career began - worked at the Westlands Branch in Nairobi Kenya. As a Customer Service Representative, assisted customers in opening and closing of accounts, resolved various issues and queries with their bank accounts and communicated to them the benefits of accounts, products and services. As a cashier, executed bank account transactions(deposits, withdrawals, transfers etc) on a day to day.