Joyce Serapio Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

• Leads the regional deployment of processes with direct supervision and training of sales support, administration and operations staff to ensure customers receive a consistent and coordinated exceptional customer.
• Responsible for managing the day to day operations of warehouse personnel, Customer Support Representatives and office management.
• Assisted the Account Reps and management to research and prepare responses to bids RFPs.

San Francisco Bay Area

• Served as a direct point of contact for customers to provide quotes, order status and provide excellent customer support to internal and external customers.Key Contributions:
• Supported Account Executives during the initial sales phase and throughout the project, preparing quotes, assisting with proposals, product registrations, obtaining special price quotes for projects and any.
• Responsible for Project Coordination through… Show more Served as a direct point of contact for customers to provide quotes, order status and provide excellent customer support to internal and external customers.Key.
• Responsible for Project Coordination through gathering all project entry requirements for submission, resolving any entry or procurement obstacles and facilitate projects to completion.
• Processed orders, checked on status of incoming orders, tracked equipment status, return of equipment and worked with vendors on various special pricing needs.
• Managed Return Merchandise Authorizations daily and tracked shipment of replacement units.

San Francisco Bay Area

• Provided specialized support to a national account team in the areas of faultless order to install process, service status reporting, project support, and account management functions. Dedicated focal point handling.
• Managed and tracked new equipment orders, equipment removal requests, coordinated machine moves/relocations, assisted with install issues, worked with order to install representatives and… Show more Provided.
• Managed and tracked new equipment orders, equipment removal requests, coordinated machine moves/relocations, assisted with install issues, worked with order to install representatives and delivery carriers to ensure.
• Generated monthly service/sales status data reports, maintained and updated machine equipment database.
• Served as a focal point handling customer inquiries regarding service agreement questions and managed various billing and supply issues. Show less

San Francisco Bay Area

• Managed accounts with full responsibility to 106 Office Super Stores in Northern California by providing sales assistance and acted as primary interface for Xerox and their clients. Worked in partnership with Xerox.
• Provided customer support, delivered training of printers on digital products ensuring customer proficiency and maximum utilization resulting in increased volume and profit growth
• Worked as a team player by deploying customized training reference documentation for customer use that reduced re-training during employee turnover.
• Worked effectively with cross functional teams to design, implement and facilitate training events. Show less