Joyce W. Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

• Key Contributions: Voted the best representative in year 2023 customer service week.
• Answer phone calls in a professional manner and provide precise and suitable information to address customer’s queries, troubleshoot problems, and resolve grievances.
• Follow-up customers and their complaints thus ensuring their requests are attended to accordingly on time.
• Keep records of interactions and transactions of customers on CRM
• Initiate account creation, issuance of cheque books, and debt & credit card applications.
• Perform customers’ maintenance requests received via phone/emails/social media platforms such as Card pin reset, mobile and internet banking suspension, card limits amendments, and erroneous transactions reversal.

Experienced researcher, article writer and customer care expert with a 4.9 rating.

• Revised the project schedule for the ongoing construction of the cafeteria at the German School of Nairobi.
• Created the work program for mini football stadium bench renovation at the school, five-bedroom bungalow renovation on Kyuna Road, and upcoming Kibera rehabilitation center.
• Assisted in assessing the completed tasks prior to initiating any payments to the contractor

• Carried out Agricultural related research i.e sugar production in Sudan, semi-arid areas in Kenya and prepared the reports
• Updated CVs and changed them from one format to another of the parties who would be involved in the research

• Worked at mobile banking desk, on boarding and training at least 25 new-mobile banking users
• Worked at the customer care desk where I solved their queries and complaints

Virtual Assistant Program

Certificate, Cyber School Program-Cybersecurity, Distinction

Construction Management, Construction Engineering, Second Class Honors, Upper Division