Joyce L. Email & Phone Number

Palo Alto, California, US

- Manage projects from initial consultation and design through to completion, including placingpurchase orders, scheduling installations, and overseeing the entire renovation process.- Resolve renovation issues by eectively coordinating with suppliers and contractors, maintainingproject timelines and budgets- Trained and supervised 2 employees, enhancing.

New York, NY, US

- Consistently top 5% of organization per performance review- Actively manage a pipeline of up to 130+ files while ensuring quick turn around (Average: 27 days)- Partner with internal teams and third parties to fund loans (personal record: 92 funds/month with half the month off)- Regularly addressed and resolved escalations, ensuring renances stayed on.

San Francisco, California, US

- Handled ~10% of all tickets on a team of 22, completing 255% of the average monthly cases with a 94% average CSAT- Created 22 Salesforce macros to reduce case handling time and boost team efficiency- Managed NPS surveys, analyzing feedback and sharing insights across teams for improvements- Improved ticket taxonomy, optimizing reporting for engineering.

San Francisco, California, US

- Lifetime quota attainment: 118%- Conducted in-depth consultations with clients to assess business challenges and recommend product solutions, leading to successful onboarding and long-term platform adoption.- Delivered comprehensive customer training and support, ensuring clients maximized the value ofSamsara's offerings and achieved operational.

San Francisco, CA, US

- Ranked #36 out of 3,000+ AEs nationwide, placing in the top 1% and earning 4 internal promotionswithin a year- Achieved 152% of lifetime quota, exceeding 200% of quota each month for two consecutive quarters- Consulted clients to assess their business needs, creating tailored solutions to enhance their Yelppresence and attract more customers- Provided.

Redwood City, California, US

- Analyzed and conduct market research data relevant to professional eSports- Developed a two part marketing penetration plan- Created a communications toolkit to target desired market

San Jose, CA, US

- Attend weekly scheduled staff and training meetings to continually develop effective strategies and skills to assist students- Encourage and engage tutees/mentees to develop their self‐confidence, self‐efficacy, and learning strategies to become independent learners- Work with professor and cohorts to support students in and outside of the classroom.

San Jose, CA, US

- Coordinate and execute large scale student-alumni engagement events (Spartan Success Series, workshops, etc.)- Created and managed a new alumni volunteer network database- Handled outreach and communications to encourage alumni participation

San Jose, CA, US

- Tasked with researching trends and companies within the IoT, AI/ML, Autonomous Vehicles and VR/AR space- Created metrics to assess value of opportunities for Cloud Sales team to pursue- Delivered a detailed report of 200+ target accounts and their value to the sales team

San Jose, CA, US

- Coordinate financial literacy and fafsa/dream act workshops with the Director of Financial Aid - Co-Chair San Jose State University's Campus Fee Advisory Committee and serve on the search committee for San Jose State University’s Vice President of Administration and Finance and Vice President of Technology- Enhance student representation by restructuring.

San Jose, CA, US

- Addressed the issue of the drought in California through active “Take Back the Tap” campaigns- Advocated for and received an increase of $14,000 in study abroad scholarships- Assisted in the creation of the SSETF survey, analyzed and presented results to the President- Explored high impact/success methods of academic development by gathering qualitative.

San Francisco, CA, US

- Coordinated and executed Square events including Code Camp Immersion Program, company wide employee appreciation day, internal networking events, etc- Worked independently on projects to assist the Talent team achieve their goals- Coordinated with vendors to create promotional marketing swag for Talent team

- Conceptualized a tour package consisting of 3 unique locations in San Francisco- Coordinated a group of 10 youth during online and in person meetings to discuss events- Involved in company outreach, including visiting hotel concierges and emailing correspondence- Surveyed potential suppliers and customers in partnership with SF Travel- Collaborated ideas.

Bachelor Of Science (Bs), Business Administration, Marketing & Decision Sciences

Advanced Software Engineering Certificate