Joyce L. Email & Phone Number

Palo Alto, California, Us

- Manage projects from initial consultation and design through to completion, including placingpurchase orders, scheduling installations, and overseeing the entire renovation process.- Resolve renovation issues by eectively coordinating with suppliers and contractors, maintainingproject timelines and budgets- Trained and supervised 2 employees, enhancing productivity and client service- Lead design and layout projects, ensuring both aesthetic appeal and functionality- Boosted revenue by 40% in the rst year through targeted sales strategies and proactive client outreach

New York, Ny, Us

- Consistently top 5% of organization per performance review- Actively manage a pipeline of up to 130+ files while ensuring quick turn around (Average: 27 days)- Partner with internal teams and third parties to fund loans (personal record: 92 funds/month with half the month off)- Regularly addressed and resolved escalations, ensuring renances stayed on track despite last-minute hurdles or unexpected issues.- Highlighted on several org wide shoutouts for providing great customer service and for top performance

San Francisco, California, Us

- Handled ~10% of all tickets on a team of 22, completing 255% of the average monthly cases with a 94% average CSAT- Created 22 Salesforce macros to reduce case handling time and boost team efficiency- Managed NPS surveys, analyzing feedback and sharing insights across teams for improvements- Improved ticket taxonomy, optimizing reporting for engineering and streamlining issue resolution

San Francisco, California, Us

- Lifetime quota attainment: 118%- Conducted in-depth consultations with clients to assess business challenges and recommend product solutions, leading to successful onboarding and long-term platform adoption.- Delivered comprehensive customer training and support, ensuring clients maximized the value ofSamsara's offerings and achieved operational efficiency.- Created an ROI breakdown and questions resource; the goal was to close more outbound deals with shorter sales cycle

San Francisco, Ca, Us

- Ranked #36 out of 3,000+ AEs nationwide, placing in the top 1% and earning 4 internal promotionswithin a year- Achieved 152% of lifetime quota, exceeding 200% of quota each month for two consecutive quarters- Consulted clients to assess their business needs, creating tailored solutions to enhance their Yelppresence and attract more customers- Provided comprehensive training and support to clients, ensuring successful onboarding andmaximizing the impact of their Yelp advertising

Redwood City, California, Us

- Analyzed and conduct market research data relevant to professional eSports- Developed a two part marketing penetration plan- Created a communications toolkit to target desired market

San Jose, Ca, Us

- Attend weekly scheduled staff and training meetings to continually develop effective strategies and skills to assist students- Encourage and engage tutees/mentees to develop their self‐confidence, self‐efficacy, and learning strategies to become independent learners- Work with professor and cohorts to support students in and outside of the classroom through class attendance, activities and mentoring sessions- Serve as an experienced guide and role model for students to effectively transition into andnavigate through the college process- Serve as the connecting link between students and SJSU campus culture by providing campus‐related resources, information, and referrals- Use effective CRLA-certified tutoring/mentoring methods and strategies to provide small group and individual tutoring/mentoring services in writing development and business courses

San Jose, Ca, Us

- Coordinate and execute large scale student-alumni engagement events (Spartan Success Series, workshops, etc.)- Created and managed a new alumni volunteer network database- Handled outreach and communications to encourage alumni participation

San Jose, Ca, Us

- Tasked with researching trends and companies within the IoT, AI/ML, Autonomous Vehicles and VR/AR space- Created metrics to assess value of opportunities for Cloud Sales team to pursue- Delivered a detailed report of 200+ target accounts and their value to the sales team

San Jose, Ca, Us

- Coordinate financial literacy and fafsa/dream act workshops with the Director of Financial Aid - Co-Chair San Jose State University's Campus Fee Advisory Committee and serve on the search committee for San Jose State University’s Vice President of Administration and Finance and Vice President of Technology- Enhance student representation by restructuring A.S. Board and creating a student senate- Provide direction and input as Vice Chair of Operations committee to ensure the quality of our student success oriented services and programs, facilitate surveys as needed for A.S. and the University- Oversee a $8,000,000+ budget, revise budget policies, approve student organization funding- Serve as a resource and advocate for subsidies made available for students such as: alternative transportation solutions, book loan program, laptop rental, scholarships and financial aid

San Jose, Ca, Us

- Addressed the issue of the drought in California through active “Take Back the Tap” campaigns- Advocated for and received an increase of $14,000 in study abroad scholarships- Assisted in the creation of the SSETF survey, analyzed and presented results to the President- Explored high impact/success methods of academic development by gathering qualitative student input to appropriate $69,000 in the Educational Excellence Priority Team of Vision 2017- Involved with hiring: VP of Student Affairs, VP of University Advancement and A.S. Executive Director- Reported on decisions and policies affecting the campus community such as a bike master plan, the smoke free campus policy and movement of bike cages off campus, etc

San Francisco, Ca, Us

- Coordinated and executed Square events including Code Camp Immersion Program, company wide employee appreciation day, internal networking events, etc- Worked independently on projects to assist the Talent team achieve their goals- Coordinated with vendors to create promotional marketing swag for Talent team

- Conceptualized a tour package consisting of 3 unique locations in San Francisco- Coordinated a group of 10 youth during online and in person meetings to discuss events- Involved in company outreach, including visiting hotel concierges and emailing correspondence- Surveyed potential suppliers and customers in partnership with SF Travel- Collaborated ideas with partners of SF Travel to gain insight for travel routes- Organized team building activities/events

Bachelor Of Science (Bs), Business Administration, Marketing & Decision Sciences

Advanced Software Engineering Certificate