Joyce Zakher-Eltom Email & Phone Number

Newmarket, Ontario, Canada

Newmarket, Ontario, Canada

Toronto, Canada Area

• Responsible for development and implementation of sales processes and procedures for effective team operations. Management of Salesforce and streamlining processes for each department that ties into Salesforce for.
• Lead Sales process development, documentation and training
• Assisted the Marketing, Implementation and Finance departments to optimize their processes and lead the integration into Salesforce
• Aligning sales and marketing initiatives to better enable the sales team and drive revenue
• Grew and mentored the Sales Operations team
• Salesforce management and administration

Toronto, Canada Area

• Managing business activities and processes to help the sales and partner team run effectively and efficiently.Duties
• Responsible for reporting sales metrics and forecasting
• Sales process development and documentation
• Pipeline data cleansing and verification with each sales rep
• Created and managed Salesforce dashboards and reports
• Managed existing and new customer billing and sending out invoices on a monthly, quarterly and annual basis

London, United Kingdom

• Responsible for supporting the teams’ clients and ensure the effective use of Tag:cmd to optimize our clients marketing strategy. One of my main achievements have been understanding the team dynamics and quickly.
• Established the weekly meeting for the team, and running the daily stand-up.
• Built a management information dashboard to monitor team deliverables.
• Helping the team to identify efficiencies and finding workable solutions.
• Building team morale through understanding their challenges and coaching them to identify the solutions.
• Documenting processes and encouraging the team to share in the practice.

• Registering potential buyers and ensuring a positive customer experience. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met.Duties:
• First class negotiating, selling and closing skills.
• Matching clients to suitable properties, arranging and attending viewings.
• Liaising with vendors and buyers.

Toronto, Canada Area

• Enroll and maintain creditors in both the Offline and Online Banking platform;
• Responsible for updating the telephone/internet-banking platform monthly release;
• Updating the CCIN database, J8 folio and send updates to service partners weekly;
• Coordinate with service partners and other Financial Institutions to ensure client satisfaction;
• Participated in the audits of APA & Corporate Creditor Enrolments team;
• Responsible for the review and update of the SharePoint portal for this business banking team;

Toronto, Canada Area

• Directed training classes for new employees within Royal Direct;
• Prepared training documents for daily classes;
• Created daily test material for each lecture.

• Directed training classes for new employees within Royal Direct;
• Prepared training documents for daily classes;Created daily test material for each lecture.

• Contacted RBC clients to discuss banking needs, consistently ensuring net targets were always met and clients were satisfied with the services rendered and banking products.

Bachelor Of Arts, Political Science

Education record