Joyce Zakher-Eltom Email and Phone Number
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As a seasoned Salesforce consultant and administrator, I specialize in optimizing the Salesforce platform to drive business growth and enhance operational efficiency. I collaborate closely with clients to design tailored solutions, whether it's streamlining CRM processes, integrating third-party applications, or developing custom solutions. My dual role ensures seamless implementation and ongoing support, empowering clients to maximize their Salesforce investment and stay ahead in today's digital landscape.
Integrated Media Group
View- Website:
- growwithimg.com
- Employees:
- 22
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Salesforce Implementation ManagerIntegrated Media Group Dec 2020 - PresentNewmarket, Ontario, Canada
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Real Estate RepresentativeCobblestone Real Estate Team May 2018 - Jan 2024Newmarket, Ontario, Canada
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Manager, Sales OperationsNexonia Jul 2015 - Apr 2017Toronto, Canada AreaResponsible for development and implementation of sales processes and procedures for effective team operations. Management of Salesforce and streamlining processes for each department that ties into Salesforce for better efficiency and company wide visibility.My proudest achievement has been project managing the merger of ExpenseWatch to Nexonia, a five month project that fully unified the two organizations and their operational processes.• Lead Sales process development, documentation and training• Assisted the Marketing, Implementation and Finance departments to optimize their processes and lead the integration into Salesforce• Aligning sales and marketing initiatives to better enable the sales team and drive revenue• Grew and mentored the Sales Operations team• Salesforce management and administration -
Sales OperationsNexonia Inc. May 2014 - Jul 2015Toronto, Canada AreaManaging business activities and processes to help the sales and partner team run effectively and efficiently.Duties• Responsible for reporting sales metrics and forecasting• Sales process development and documentation• Pipeline data cleansing and verification with each sales rep • Created and managed Salesforce dashboards and reports• Managed existing and new customer billing and sending out invoices on a monthly, quarterly and annual basis
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Support ExecutiveTag Feb 2013 - Apr 2014London, United KingdomResponsible for supporting the teams’ clients and ensure the effective use of Tag:cmd to optimize our clients marketing strategy. One of my main achievements have been understanding the team dynamics and quickly identifying that process knowledge resides mainly with individual team members which is a high business risk. Through initiating process and procedure sharing in the weekly/daily meetings, I created a step-by-step guide for new hires which outlined the benefits of our software and it’s modules along with guiding them through their probation period. The teams are now capable of supporting each other and providing a larger bandwidth and minimizing business risk. Duties• Established the weekly meeting for the team, and running the daily stand-up.• Built a management information dashboard to monitor team deliverables.• Helping the team to identify efficiencies and finding workable solutions.• Building team morale through understanding their challenges and coaching them to identify the solutions.• Documenting processes and encouraging the team to share in the practice.• Building and maintaining the client’s HTML pages on their Tag:cmd site to outline what their marketing visions are to their partners.
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Trainee Sales NegotiatorSnellers Apr 2012 - Aug 2012Registering potential buyers and ensuring a positive customer experience. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met.Duties:• First class negotiating, selling and closing skills.• Matching clients to suitable properties, arranging and attending viewings.• Liaising with vendors and buyers.
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Cash Management & Operations Enrolment OfficerRbc Mar 2005 - May 2011Toronto, Canada Area• Enroll and maintain creditors in both the Offline and Online Banking platform;• Responsible for updating the telephone/internet-banking platform monthly release;• Updating the CCIN database, J8 folio and send updates to service partners weekly;• Coordinate with service partners and other Financial Institutions to ensure client satisfaction;• Participated in the audits of APA & Corporate Creditor Enrolments team;• Responsible for the review and update of the SharePoint portal for this business banking team;• Attended conference calls with Clients, Account Managers and Relationship Managers to discuss fine details of products that will best assist the clients business requirements. -
Proactive TrainerRbc Sep 2005 - Dec 2005Toronto, Canada Area• Directed training classes for new employees within Royal Direct;• Prepared training documents for daily classes;• Created daily test material for each lecture.
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TrainerRoyal Direct Sep 2005 - Dec 2005• Directed training classes for new employees within Royal Direct;• Prepared training documents for daily classes;Created daily test material for each lecture.
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Proactive RepresentativeRoyal Direct Jun 2004 - Sep 2005•Contacted RBC clients to discuss banking needs, consistently ensuring net targets were always met and clients were satisfied with the services rendered and banking products.
Joyce Zakher-Eltom Skills
Joyce Zakher-Eltom Education Details
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Political Science -
Father Michael Mcgivney Catholic Academy
Frequently Asked Questions about Joyce Zakher-Eltom
What company does Joyce Zakher-Eltom work for?
Joyce Zakher-Eltom works for Integrated Media Group
What is Joyce Zakher-Eltom's role at the current company?
Joyce Zakher-Eltom's current role is Driving Business Growth and Efficiency through tailored Salesforce Solutions | Consultant & Administrator | Let's Optimize Your Salesforce Investment!.
What is Joyce Zakher-Eltom's email address?
Joyce Zakher-Eltom's email address is jo****@****tom.net
What is Joyce Zakher-Eltom's direct phone number?
Joyce Zakher-Eltom's direct phone number is +164756*****
What schools did Joyce Zakher-Eltom attend?
Joyce Zakher-Eltom attended York University, Father Michael Mcgivney Catholic Academy.
What skills is Joyce Zakher-Eltom known for?
Joyce Zakher-Eltom has skills like Customer Service, Management, Sales, Business Analysis, Team Leadership, Project Management, Customer Satisfaction, Negotiation, Testing, Crm, Leadership, Team Management.
Who are Joyce Zakher-Eltom's colleagues?
Joyce Zakher-Eltom's colleagues are Cassandra Remillard, Keegan Hernandez, Martha Padilla Freije, Kristin Darcy, Luciano Mesiti, Stefani Viktora Zabala, Julia Glessner.
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