Joydeep Banerjee Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Brand Advocate & Operations Head: Assisted Buying / Inside Sales for www.samsung.com/in [D2C eStore] Online Biz Platform Strategy | Pre-Sales Consumer Engagement I Video Commerce | Live Commerce | Contact Centre HeadLead an outsourced team of 250+ Product Sales Consultant to drive revenue for D2C and Pure-play online channels.

Gurgaon, India

ePromoters: Sales Professional (Online Sales & Marketing - IM Business)Online Business Platform StrategyVirtual Retail Experience - Video Demo:○ Manage India's first ever Video Demonstration set-up for Samsung's in house D2C store○ Provide retail experience to consumers over Video Call ○ Live Product Demonstration and Unboxing○ Achieved industry best sales conversion rateDigital Sales Strategy: ○ Promote consumer engagement by providing products and service contents optimized for E/M (Electronics & Mobile)-commerce○ Devise strategies for increasing sales and plan performance marketing○ End to end processes and KPI management of exclusive live chat and voice sales channels for Samsung.com and leading pure-play portals of the country○ Partnered with pure-play portals to improve conversions through digital channels○ Execute tailored CDM campaigns to retain and engage online consumer base and contribute to YoY increase in revenue○ Responsible for integrating and automating digital channelsReview & Rating Management:○ Data interpretation/review listening for Samsung & competition models on leading eCommerce portals○ FAQs handling for Samsung on e-commerce portals for prospects and live customers, share top drivers with Marcom for better campaign management around productsTraining & Development lead:○ Head training and development needs of all ePromoters on products and sales pitches○ Lead all new launch training strategies and deliveries in partnership with India and HQ (Global) training teams○ Engage in quality improvement process to enhance customer experience across channelsPartner Governance: ○ Manage day to day activities for all service delivery partners associated with the campaign

Gurgaon, Haryana, India

○ Lead transition for first ever digital (assisted buying) Sales campaign for a multinational smartphone and consumer electronic brand○ Drive web-chat sales for all major e-commerce platform associated with the brand○ Manage a team of 60 promoters and 3 supervisors for proactive sales in association with world's largest e-commerce giant - Amazon, India's leading e-commerce portal 'Flipkart' and company's in house e-commerce portal○ Drive Sales target as per set KPI ○ Manage Outbound Sales campaign for cart drop out users in e-Commerce portals○ Drive promotions for new launches○ Conduct/Arrange Training and maintain Quality to ensure continuous improvement ○ Prepare and Present Business Reviews on Fortnightly, Monthly and Qtrly basis to all the internal and external stakeholders ○ Solution Architect. Participate in solutioning for technology, manufacturing and services vertical for new business acquisition

Gurgaon, Haryana, India

○ LSS (Lean Six Sigma/GB) trained and Tested ○ Lean 2.0 Certified (Project includes dollar impact) ○ PFM (Production Floor Management) ○ Lead - Premium Product Survey for one of the most prestigious clients with 15 DRs. ○ Drive detailed Consumer Survey at National Level ○ Responsible for end to end report out of all process matrices○ Escalation Management - Customer Experience for Delhi NCR, Mumbai and Kolkata Region○ Manage a team of 14 tenured and high skilled employees to deal with major consumer grievances ○ Follow Up with different teams in the field, R&D and Software Management for resolving issues impacting customer experience ○ Timely resolution as per set KPIs ○ End to end client management for the set up

Gurgaon, India

- Product Expert and Tester - Android - Technical Content Developer - Mobile Phones & Tablets- New Hired Training Manager: Responsible for End to End New Hire Orientation and Training Roadmap- Project Lead - KM (Knowledge Management) and Cross Training Index for a I2I Hi-Tech Account- Manage a team of 5 trainers and 4 CQ coaches- Refresher Training Management as per set KPI- Formulation, Creation and Implementation of Process SOPs- Develop training programs for new hires- Trainers and Call Quality Coaches upskilling and development- SPOC for all process matrixes and Training documents- Manage Overall Process Knowledge Tests and track Improvement- BQM Manager Additional Responsibilty:- Manage and Cordinate Remote Managememt Process- Manage a Mobility Enterprise B2B Consumer Support- Designing and Creating self help Modules for Frontliners.

Noida Area, India

Trainer - Transition (Vodafone Premium GVRM/VRM - North)

Noida Area, India

• Imparting Technical Training to the new joiners• Ensure maximum turnover ratio from training to production floor• Help the new joiners in the transition phase• Encouraging and Motivating new joiners• Conduct Training and Live Demo Sessions for all newly Launched Samsung mobiles• Impart Refresher Training on Product (Technical) and Process update to Supervisors, Astt. Managers & Managers• Preparing Agenda, Planner and Training report on Daily basis, Weekly Basis and Monthly Basis• Manage all Technical Escalations, E-mails and H.O Escalation (whenever required)• Conducting Fortnight Assessment Test in the production floor to ensure that all Supervisors and Executives are thoroughly trained in the topic• Update the Mobile Technical Troubleshooting Guide in order to help the Tech. Support Executives (TSE) address customers’ queries with ease• Manage Remote Support Activity for Samsung Android Phones• Conducting team building exercises in class room training• Identify Training Need Analysis (TNA)• Give Feedback to Executives and Supervisors. Take Feedback from all• Attending weekly review meetings team performance and to share best practices• Ensuring the Achievement of set Training KPI’s by SAMSUNG for Hand Held Phones Dept.• Keep an in dept eye on all the leading Smartphone manufacturers technology• Started a Tech Bites Campaign to keep everyone update on Science and Technology

- Handle all Level3 Technical Queries related to smartphones- Online Technical Support Specialist - E-mail & Chat - Content Development - Web contents

Field Service Engineer

B.E, Electronics And Telecommunication.

Activities and Societies: President of ISTE Students Chapter at KCES's COEIT, Jalgaon, Maharashtra. Admission Counselor Participated.

Matriculation, Science